Course Title: Administer a practice
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: OFFC5271C
Course Title: Administer a practice
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4209 - Certificate IV in Dental Assisting
Course Contact: Ms. Eleanor Schroeder
Course Contact Phone: +61 3 9314 1412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisities and co-requisities
Course Description
This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTCOM405C Administer a practice |
Element: |
1. Establish and maintain administrative systems |
Performance Criteria: |
1.1 Identify and perform routine tasks
|
Learning Outcomes
1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems
2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded
3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings are attended
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements
4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines
Details of Learning Activities
Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.
The student completes workplace experience at the front desk of a dental practice and completes the workbook based on workplace experiences and self research.
Student to complete Oral Presentation (via Power Point) and gain further information of dental administration issues during the oral presentations.
Teaching Schedule
Administer a Practice 1: 27 September 2012 (11:00 - 17:00)
Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.
1.Establish & maintain administrative systems: (including Routine tasks,
Policies and Procedures, Workplace Resources and Establish admin systems.
2. Conduct Financial Administration: (including Administer financial procedures Maintain systems and Record information.
3. Follow practice management strategies: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs
Administer a Practice 2: 25 October 2012 (09:00 - 13:00)
Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.
1. Follow practice management strategies continues: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs).
2. Administer personnel management strategies: (including Human resource strategies, Payroll/Employee records and Diversity guidelines).
Administer a Practice 3: 29 November 2012 (09:00 - 13:00)
Oral presentations
Students present their Administer a Practice oral presentations of their dental practice.
Learning Resources
Prescribed Texts
There are no prescribed texts. |
References
Other Resources
ADA Human Resources Manual for dental practices
ADA Privacy Manual for dental practices
Australian Dental Association Vic Branch (2005) Systematic Operating Procedures A manual for infection control and operational safety for the dental practice. http://www.adavb.net/OrderFromUs/tabid/462/language/en-AU/Default.aspx#fmPWd2bWULhw\
Workplace Administration Manual
Dental Office Management – Ellen Dietz
The Administrative Dental Assistant – Linda J Gaylor
Bridges, G. (2006) Dental Reception and Practice Management (1st Ed.) Blackwell Mucksgaard UK. (e-book available via RMIT Library website)
Dental Board of Australia Dental Guidelines on Dental Records
Dunning, D. & Lange, B. (2008) Dental Practice Transition A Practice Guide to Management (1st Ed.) Wiley & Blackwell USA. (e-book available via RMIT Library website)
Business Administration for the Dental Assistant – Ann Erlich
Guide to Front Desk Office Administration – ICDC Publishing
Practice Management for the Dental Team – Betty Ladley Finkbeiner
Online References
Australian Dental Association: http://www.ada.org.au\
Australian Taxation Office: http://www.ato.gov.au\
Business Victoria: http://www.business.vic.gov.au/BUSVIC/HOMEPAGE
Dental Board of Australia: http://www.dentalboard.gov.au
Worksafe Victoria: http://www.worksafe.vic.gov.au/wps/wcm/connect/wsinternet/WorkSafe\
Overview of Assessment
This assessment comprises of a written assessment, oral presentation and third party evidence (Workplace Training Record Book).
Assessment Tasks
The student completes workplace experience at the front desk of a dental practice and completes the workbook based on workplace experiences and self research.
Student is to complete written assessment and complete the Oral Presentation (via Power Point) and gain further information of dental administration issues during the oral presentations.
The student Refer to the Student Handbook for RMIT policies and protocol for submission of task.
Assessment Matrix
Other Information
Please Note: Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Website http://www.rmit.edu.au/students/specialconsideration\ where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application. Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days).
A NYC (Not Yet Competent) result for the written assesment and the oral presentation assessment is managed as follows: The marked coversheet will provide the student on what questions to resubmit. The student will have two weeks to submit the resubmission from the date of receiving the resubmission. The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched. The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a CA result for the assessments will result in a student being deemed NYC and requiring result in re-enrolment incurring additional fees and a meeting with the Program Coordinator.
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