Course Title: Communicate and work effectively in health

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: EMPL5516C

Course Title: Communicate and work effectively in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4212 - Certificate IV in Optical Dispensing

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR301A Communicate and work effectively in health


1. Work ethically


2. Communicate and work effectively in a health setting


3. Practise high standards of personal hygiene


4. Promote a positive approach to health


5. Maintain professional work standards


6. Work effectively in the health care system


7. Take responsibility for personal skill development

Learning Outcomes

Details of Learning Activities

1: Read each topic in the Learner Guide.  Upon completion of each topic, complete the self-assessment checklist from the Learner Guide.  Once you have done this, progress to the next topic.
2:  Complete the self-assessment quiz.  Please note, this is not an assessment task.  The self-assessment will check your level of understanding of the unit and provide you with feedback.
3: Refer to the Learning and Assessment Guide (LAG) items 1,2,3, secondary items 7, and 8.  Familiarise yourself with the content.

Teaching Schedule

Topic 1: Work ethically
Topic 2: Communicate effectively in a health setting
Topic 3: Practice high standards of personal hygiene
Topic 4: Promote a positive approach
Topic 5: Maintain professional work standards
Topic 6: Work effectively in the health care system
Topic 7: Take responsibility for own personal skill development

Learning Resources

Prescribed Texts


Other Resources

1. Learner guide HLTHIR301A
2. Learning and Assessment Guide – Year 1
3. Interpersonal skills for nurses and health care professionals  (e-book) and in print at 610.73014 W872 Bundoora Library
4. Communicating in the health and social sciences  

5. Writing skills in practice: a practical guide for health professionals

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.

Assessment Tasks

Before attempting any of the below assessment tasks ensure that you agree with all self-assessment checklists in the Learner Guide and that you have completed the online self-assessment quiz.

1.  Complete the online test titled HLTHIR301A.  This test consists of completing a series of 10 online questions.  These questions may consist of true or false, multiple choice, short answer questions etc.  In order to pass you need to answer seven or more correct (7 out of 10).  You must pass this prior to completing assessment task 2.

2.  Refer to your learning and assessment guide (LAG) and carefully read items 1,2,3, secondary items 7, and 8.  An RMIT University assessor will assess you on items 1,2,3, secondary items 7, and 8 during a work-based assessment and during your compulsory attendance at blocks in year one.  In addition your assessor will include a range of verbal questions to ask during these assessments.  In addition an RMIT University assessor may talk to your employer.

3.  At the end of the semester you will be required to complete a 60-minute online examination on the Learning Hub, which will be posted online for one week (you will be notified shortly).  Please note that this examination will cover HLTHIR301A, HLTOHS300A, HLTOPD401A, BSBCMN302A, BSBFLM403B and HLTOPD407A and you will only be allowed to attempt it once.  This examination will include short answers, true or false, multiple-choice, equations and other types of questions.  You will know at the end of this test if you have passed.  The pass mark is 70%.  

Please note that you will need to demonstrate competency in all 3 of these assessment tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview