Course Title: Communicate and work effectively in health

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: EMPL5936C

Course Title: Communicate and work effectively in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4215 - Certificate IV in Allied Health Assistance

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Fiona Campbellhicks

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this course.

Course Description

This course illustrates the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR301B Communicate and work effectively in health


Communicate effectively in a health setting

Performance Criteria:

Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
Take appropriate measures to resolve conflict and interpersonal differences in the workplace


Maintain professional work standards

Performance Criteria:

Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
Contribute to identifying and implementing improved work practices
Comply with relevant accreditation standards applying to work undertaken
 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority


Practise high standards of personal hygiene

Performance Criteria:

Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
Wear personal protective equipment correctly according to organisation requirements
Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
Report or initiate action within own area of responsibility to redress any potential workplace hazards


Promote a positive approach to health

Performance Criteria:

Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
Focus on preventing ill health and minimising risk in the workplace


Take responsibility for personal skill development

Performance Criteria:

Seek advice from appropriate persons on areas for skills/knowledge development
 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
Identify and prioritise personal work goals in accordance with organisation requirements


Work effectively within the health care system

Performance Criteria:

Demonstrate respect for workers from different sectors and levels of the industry
 Work with awareness of the roles of various organisations in the health care system in Australia
 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians


Work ethically

Performance Criteria:

Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel Maintain confidentiality of any client matter in line with organisation policy and procedure
Show respect for rights and responsibilities of others through considered application of work practices
Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
 Recognise, avoid and/or address any conflict of interest

Learning Outcomes

Details of Learning Activities

The learning activities include-

  • Collaborative class room teaching
  • Role plays
  • Case studies
  • Online topic discussion
  • Accessing information online

Teaching Schedule

The delivery design of this course allows this module to be delivered as face to face class for two sessions of 3 hours each( for the details of dates,please refer to your timetable) followed by ongoing  online support through RMIT learning hub.

Learning Resources

Prescribed Texts

There is no prescribed text as comprehensive course material will be provided.


Online learning materials can be accessed using RMIT Online Learning Hub. The online learning materials listed under each topic include-
- Course outline
- Lecture notes/resources
- Assessment guidelines
-Assessment schedules

Other Resources

Further online learning materials are available and include-

  • Articles of interest available in the Library
  • Communication videos from Library
  • Useful external links
  • Learning lab
  • Journals available in the Library

Overview of Assessment

Assessment will be completing case studies and responding to  different activities to  address appropriate application of knowledge for this course.

Assessment Tasks

The assessment will be competency based. You will need to be competent in all tasks os assessment to be deemed competent in the course. The assessment tasks will include

  • Journal
  • participation in the online discussion board
  • Assessing role plays and case studies

Assessment Matrix

Other Information

The above assessment tasks will also assess in the following courses-

HLTHIR403C- Work effectively with culturally diverse clients and co-workers

HLTCSD306C- Respond effectively to difficult and challenging behaviour

Course Overview: Access Course Overview