Course Title: Implement customer service strategies in the property industry
Part A: Course Overview
Program: C4233 Certificate IV in Property Services (Operations)
Course Title: Implement customer service strategies in the property industry
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
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Course Contact: Tony Skinner
Course Contact Phone: +61 3 9925 4444
Course Contact Email: tony.skinner@rmit.edu.au
Course Description
This unit of competency specifies the outcomes required to provide advice to customers and evaluate customer service in the property industry. It requires the ability to obtain and analyse client feedback and design strategies for future improvement to customer service strategies. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil.
National Competency Codes and Titles
National Element Code & Title: |
CPPDSM4048A Implement customer service strategies in the property industry |
Elements: |
1. Advise on customer needs. 2. Support implementation of customer service strategies. 3. Evaluate and report on customer service. |
Learning Outcomes
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.