Course Title: Coordinate implementation of customer service strategies
Part A: Course Overview
Program: C4239 Certificate IV in Optical Technology
Course Title: Coordinate implementation of customer service strategies
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Timothy Haigh
Course Contact Phone: +61 3 9925 4846
Course Contact Email: timothy.haigh@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS401A Coordinate implementation of customer service strategies |
Elements: |
1. Advise on customer service needs 2. Support implementation of customer service strategies 3. Evaluate and report on customer service |
Learning Outcomes
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.