Course Title: Install software to networked computers

Part A: Course Overview

Program: C4293 Certificate IV in Information Technology (Networking)

Course Title: Install software to networked computers

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
COSC5432C	City Campus	TAFE	155T Vocational Health and Sciences	Distance / Correspondence or Face-to-Face or Internet or Workplace	Term1 2012

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email: geoff.moss@rmit.edu.au

Course Description

This unit defines the competency required to plan, manage and support the installation of new or upgrade software to networked computers according to vendor and organisation specifications.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:

ICAI4030B Install software to networked computers

Elements:

1. Determine software requirements 1.1 Identify, clarify and organise software requirements following specified guidelines 1.2 Evaluate requirements in line with existing application, operating system, organisational guidelines, corporate purchasing, licensing arrangements and budget 2. Obtain software 2.1 Contact relevant vendors to obtain technical specifications for required software 2.2 Assess the options and provide recommendations to appropriate person for final analysis 2.3 Determine and record relevant licensing requirements and security issues 3. Install software 3.1 Develop plans, with prioritised tasks and contingency arrangements, for the installation of the selected software to network and networked computers with minimum disruption to client, including the management of existing data 3.2 Install and configure the software in accordance with installation procedures, organisational guidelines and plans 3.3 Test the installed software and system for error-free performance, identifying and resolving problems 3.4 Document the installation and configuration process according to organisational guidelines 3.5 Store the software licences and manuals according to organisational guidelines 4. Determine and provide instruction and support 4.1 Identify and document the client instruction requirements 4.2 Undertake one-to-one instruction with the client or user in a manner suitable to the audience 4.3 Refer group training requirements to the appropriate person 4.4 Gather and evaluate client and user feedback to ensure training and support requirements are met

Learning Outcomes

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm the ability to ascertain and meet client requirements for installation and upgrade of software.
Assessment must confirm the ability to plan, manage and support the installation of software to networked computers and to sustain network performance according to organisational and technical specifications. Installation and upgrade of software must be across a variety of situations and include unexpected contingencies.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.