Course Title: Locate equipment, system and software faults

Part A: Course Overview

Program: C4293 Certificate IV in Information Technology (Networking)

Course Title: Locate equipment, system and software faults

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Distance / Correspondence or Face-to-Face or Internet or Workplace

Term2 2011

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email:

Course Description

This unit defines the competency required to apply systematic principles to fault finding in any field of IT.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:

ICAT4221B Locate equipment, system and software faults


1. Choose the most appropriate fault finding method

1.1 Analyse and document the system that requires troubleshooting
1.2 Identify and apply specifically designed troubleshooting tools for thesystem
1.3 Investigate and record generic cyclic fault finding tools
1.4 Obtain required specialist tools appropriate to the work

2. Analyse the problem to be solved

2.1 Collect all data relevant to the system as well as signs andsymptoms of the problem
2.2 Organise the collected data to enable an understanding of thestatus of the system
2.3 Analyse the data to determine that there is a problem, and thenature of the problem

3. Define the causes of the problem and create a plan of action

3.1 Create a list of probable causes of the problem
3.2 Organise causes in order of likelihood
3.3 Formulate a solution or rectification
3.4 Rectify probable causes, testing for the success of the solution and record results

4. Review problem and system status

4.1 Test the system to ensure the problem has been solved and recordresults
4.2 Document the problem, its signs and symptoms, and the ultimatesolution and load to database of problems/solutions for future reference

Learning Outcomes

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm the ability to choose the best fault finding method for a situation/scenario, and apply it in a structured, methodical manner.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.