Course Title: Maintain ethical conduct

Part A: Course Overview

Program: C4293 Certificate IV in Information Technology (Networking)

Course Title: Maintain ethical conduct

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email:

Course Description

This unit defines the competency required to maintain professional and ethical conduct when dealing with colleagues, clients and employers.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:

ICAW4214B Maintain ethical conduct


1. Protect the interests of clients

1.1 Monitor continuity of computing services and information flow
1.2 Ensure the integrity and security of other information as required by organizational policies, legislation and standards
1.3 Identify potential conflicts of interest and notify relevant parties of potential conflicts
1.4 Maintain confidentiality and proprietary rights of client interests

2. Produce quality products and services

2.1 Provide products and services that match the operational and financial needs of clients
2.2 Ensure value for money in services and products produced for clients
2.3 Maintain and work to industry and international standards
2.4 Implement quality processes when developing products and maintaining service

3. Ensure correct representation

3.1 Present skills, knowledge and qualifications in a professional manner
3.2 Acknowledge services and products developed by self and others correctly
3.3 Provide unbiased and objective information to clients
3.4 Provide realistic estimates for work

4. Produce code of ethics

4.1 Investigate and review industry standards, policies and legislations to understand the wider context of ethics
4.2 Create a code of ethics for the organisation based on that review
4.3 Disseminate and collect feedback from stakeholders
4.4 Integrate feedback as appropriate
4.5 Publish and promulgate the code of ethics to ensure all personnel and clients have access

5. Maintain good work practices

5.1 Perform regular checks to ensure all personnel understand and are applying the code of ethics in the workplace
5.2 Establish a review and grievance procedure to enable confidential reporting of issues arising
5.3 Interview and regularly follow up with clients to ensure they are receiving consistent and appropriate service
5.4 Take action to ensure all personnel participate in regular performance reviews and skill updates
5.5 Select techniques to evaluate presentation effectiveness

Learning Outcomes

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm the ability of the person to conduct their work practices in an ethical and professional manner.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.