Course Title: Communicate and work effectively in health

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL7049C

Course Title: Communicate and work effectively in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Jade Cusworth
+61 3 9925 8382

Leigh Robinson
+61 3 9925 4398

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:

  • SIRXSLS001A Sell products and services
  • HLTCOM301C Provide specific information to clients

Course Description

This course describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR301C Communicate and work effectively in health


1. Work ethically

Performance Criteria:

1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practices
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest


2. Communicate effectively in a health setting

Performance Criteria:

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace


3. Practise high standards of personal hygiene

Performance Criteria:

3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards


4. Promote a positive approach to health

Performance Criteria:

4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
4.4 Focus on preventing ill health and minimising risk in the workplace


5. Maintain professional work standards

Performance Criteria:

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practices
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority


6. Work effectively within the health care system

Performance Criteria:

6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians


7. Take responsibility for personal skill development

Performance Criteria:

7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements

Learning Outcomes

Details of Learning Activities

1. Read topic one in the Learner Guide: HLTHIR301C: Communicate Effectively in Health. Upon completion of topic one complete the self-assessment checklist from the learning guide. Once you have done this progress to the next topic and continue until all topics are completed.

2. Once you have read all the topics and completed the self-assessments you are ready to do the online self-assessment. Please note that this is not an assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.

3. Refer to the Learning and Assessment Guide (LAG) items 1.1 – 1.7, 2.1, 3.1 – 3.3, 4.1 – 4.3 and 5.1 – 5.7. Familiarise yourself with the content.

Teaching Schedule

Attend Cluster 1. Dates for your group will be posted on blackboard.

Topic 1: Work Ethically
Topic 2: Communicate effectively in a health setting
Topic 3: Practice high standards of personal hygiene
Topic 4: Promote a positive approach to health
Topic 5: Maintain professional work standards
Topic 6: Application and demonstration

Learning Resources

Prescribed Texts


Other Resources

1. Learner Guide HLTHIR301C: Communicate effectively in health
2. Learning and Assessment Guide – Year 1
3. Additional learning materials available through the Learning Hub
4. RMIT Library (
5. Essential Knowledge Documents Spherical Lenses and Visual Physiology, Contact Lenses and Light

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of learning and assessment guide (workplace evidence portfolio).

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1. Complete online test titled HLTHIR301C – Formal Quiz. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10).

2. Refer to your learning and assessment guide (LAG) and carefully read and complete items1.1 – 1.7, 2.1, 3.1 – 3.3, 4.1 – 4.3 and 5.1 – 5.7. An RMIT University assessor will assess you on items 1.1 – 1.7, 2.1, 3.1 – 3.3, 4.1 – 4.3 and 5.1 – 5.7 during a work-based assessment and during your compulsory attendance at blocks in year 1. In addition your work assessor will include a range of verbal questions to ask during these assessment. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills.

3. During your first work-based visit you will be given a 90 minute Cluster 1 Exam to complete under the supervision of your workplace supervisor. It will consist of short answer, multiple choice, and labelling of diagrams. Please note that this exam will cover HLTOPD401C, HLTWHS300A, HLTHIR301C, BSBWOR301B, SIRXSLS001A and BSBWOR401A.

4. At the end of the semester you will be required to submit a theory assignment that will posted online after you have completed Cluster 1 and will cover HLTOPD401C, HLTWHS300A, HLTHIR301C, BSBWOR301B, SIRXSLS001A and BSBWOR401A.

The Cluster 1 assessment due dates for your group will be given to you during your Cluster 1 attendance and posted on Blackboard.

Please note that you will need to demonstrate competency in all 4 of these assessment tasks in order to achieve competency for this unit.


Assessment Matrix

Course Overview: Access Course Overview