Course Title: Manage a practice

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL9783C

Course Title: Manage a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Jade Cusworth
+61 3 9925 8382

Leigh Robinson
+61 3 9925 4398

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course competency describes the skills and knowledge required to manage a clinical health practice according to the size and scale of the busines

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM503D Manage a practice


1. Establish the practice

Performance Criteria:

1.1 Prepare a business plan
1.2 Establish policies and procedures
1.3 Ensure required resources are available
1.4 Comply with statutory and regulatory requirements


2. Implement financial management procedures

Performance Criteria:

2.1 Manage the finances of the business
2.2 Establish systems for financial documentation
2.3 Record information for financial reports


3. Implement practice management strategies

Performance Criteria:

3.1 Implement operational strategies
3.2 Implement marketing strategies
3.3 Plan and manage meetings
3.4 Monitor stock levels and supplies


4. Implement personnel management strategies

Performance Criteria:

4.1 Implement support strategies to support staff
4.2 Develop human resource strategies
4.3 Manage payroll and employee records if necessary
4.4 Manage diversity appropriately

Learning Outcomes

Details of Learning Activities

1: Attend face to face learning clusters 3A, 3B, & 3C at RMIT University

2: Read topic one in the HLTCOM503D Learner Guide. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.

3: Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment. Please note that this is not an assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.

4: Refer to the Learning and Assessment Guide (LAG) item 16. Familiarise yourself with the content.

Teaching Schedule

Attend Cluster 3A, 3B & 3C. Dates for your group will be posted on blackboard.

Topic 1: Establish the practice

Topic 2: Implement financial management procedures

Topic 3: Implement practice management strategies

Topic 4: Implement personnel management strategies

Learning Resources

Prescribed Texts


Other Resources

1. Learner guide HLTCOM503D
2. Learning and Assessment Guide – Year 2
3. Additional learning materials available through the Learning Hub
4. RMIT Library (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree with all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1. Complete the online test titled HLTCOM503D. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to answer seven or more correct (7 out of 10).

2. Refer to your learning and assessment guide (LAG) and carefully read and complete item 16. An RMIT University assessor will assess you on LAG item 16 during a work-based visit and during your compulsory cluster attendance in year two. In addition your assessor will include a range of verbal questions to ask during these assessments. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills.

3. At the end of the semester you will be required to complete an assignment that will consist of short answer questions, workplace tasks, and reflections. The assignment will be posted online after you have completed Cluster 3A.

The Cluster 3 assessment due dates for your group will be given to you during your Cluster 3 attendance and posted on Blackboard.

Please note that you will need to demonstrate competency in all 3 of these assessment tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview