Course Title: Provide specific information to clients
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: OFFC5275C
Course Title: Provide specific information to clients
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4318 - Certificate IV in Optical Dispensing
Course Contact: Jade Cusworth
Course Contact Phone: +61 3 9925 8382
Course Contact Email: jade.cusworth@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Timothy Haigh
+61 3 9925 4846
Leigh Robinson
+61 3 9925 4398
Ralph Richter
+61 3 9925 4783
Ludmila Keightley
+61 3 9925 4722
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course is delivered concurrently with the following courses:
- HLTHIR301C Communicate and work effectively in health
- SIRXSLS001A Sell products and services
Course Description
This course covers the skills required to identify client information needs and provide appropriate information
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTCOM301C Provide specific information to clients |
Element: |
1. Establish relationship with the client |
Performance Criteria: |
1.1 Greet clients courteously and professionally |
Element: |
2. Identify client information needs |
Performance Criteria: |
2.1 Encourage clients to voice queries |
Element: |
3. Provide specific information |
Performance Criteria: |
3.1 Present relevant information clearly and comprehensively and in sufficient detail to meet the needs of the enquirer |
Element: |
4. Provide prepared information to promote access to services |
Performance Criteria: |
4.1 Identify the range of services available |
Learning Outcomes
Details of Learning Activities
Compulsory attendance at Cluster 2 for students who complete blocks of learning at RMIT University City Campus
• Read topic one in the Learner Guide: HLTCOM301C. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.
• Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.
• Refer to Evidence Portfolio Items 3, 7 and 10 . Familiarise yourself with the content
A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
Teaching Schedule
• Students who come for blocks of learning at RMIT City campus will be required to attend Cluster 2. Dates for your group will be posted on Blackboard
• Students who are part of the Full Time Program will attend class Tuesday, Wednesday and Thursday.
Students who form part of the SpecSavers group are required to attend the appropriate Cluster as advised on Blackboard.
| Week Starting | Tuesday | Wednesday | Thursday |
| 09/03/2015 | No | Yes | No |
| 16/03/2015 | No | Yes | No |
| 23/03/2015 | No | Yes | No |
| 30/03/2015 | No | Yes | No |
| 06/04/2015 | No | No | No |
| 13/04/2015 | No | Yes | No |
| 20/04/2015 | No | Yes | No |
| 27/04/2015 | No | Yes | No |
| 04/05/2015 | No | Yes | No |
| 11/05/2015 | No | Yes | No |
| 18/05/2015 | No | Yes | No |
| 25/05/2015 | No | Yes | No |
Topic 1: Establish a relationship with the client
Topic 2: Identify client information need
Topic 3: Provide specific information
Topic 4: Provide prepared information to promote access to services
Learning Resources
Prescribed Texts
No prescribed text |
References
Learner Guide: HLTCOM301C Provide specific information to clients |
Other Resources
• Evidence Portfolio Year 1
• Learner Guide HLTCOM301C Provide specific information to clients
• PowerPoint Summary
• Additional learning materials available through Learning Hub
• RMIT Library (www.rmit.edu.au/library))
Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (www.rmit.edu.au/studyandlearningcentre)
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).
Assessment Tasks
Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self assessment quiz.
1. Complete online test titled HLTCOM301C Formal Quiz. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10) You must complete the quiz by the date publish on Blackboard.
2. Refer to your Evidence Portfolio and carefully read and complete Items 3, 7 AND 10. An RMIT University assessor will assess you on these items during a work-based assessment and during your compulsory attendance in Year 1. In addition your work assessor will include a range of verbal questions to ask during these assessments. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills. You must complete these Evidence Portfolio Items by the date published on Blackboard.
3. You will be required to complete a 90 minute closed book Exam 2. It will consist of short answer, multiple choice and labelling diagrams. Please note that this Exam will cover HLTOPD407C, HLTOPD403C, SIRXSLS001A, HLTCOM301C, HLTHIR301C, HLTCOM405D the date for this exam will be published on Blackboard
Assessment dues dates for your group will be posted on Blackboard
Please note that you will need to demonstrate competency in all these assessments tasks in order to achieve competency for this unit.
Assessment Matrix
Course Overview: Access Course Overview