Course Title: Administer a practice

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: OFFC5284C

Course Title: Administer a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Leigh Robinson
+61 3 9925 4398

Jade Cusworth
+61 3 9925 8382


Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM405D Administer a practice


1. Establish and maintain administrative systems

Performance Criteria:

1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems


2. Conduct financial administration

Performance Criteria:

2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded


3. Follow practice management strategies

Performance Criteria:

3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements


4. Administer personnel management strategies

Performance Criteria:

4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines

Learning Outcomes

Details of Learning Activities

1: Read topic one in the Learner Guide. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.

2: Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment. Please note that this is not an assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.

3: Refer to the Learning and Assessment Guide (LAG) items 3 and 12. Familiarise yourself with the content. 

Teaching Schedule

Attend Cluster 2. Dates for your group will be posted on blackboard.

Topic 1: Establish and maintain administrative systems
Topic 2: Conduct financial administration
Topic 3: Follow practice management strategies
Topic 4: Administer personnel management strategies

Learning Resources

Prescribed Texts


Other Resources

1. Learner guide HLTCOM405C
2. Learning and Assessment Guide – Year 1
3. Additional learning materials available through the Learning Hub
4. RMIT Library (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree with all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1. Complete the online test titled HLTCOM405C. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10). You must complete this quiz by the end of week 2.

2. Refer to your learning and assessment guide (LAG) and carefully read and complete items 3 and 12. An RMIT University assessor will assess you on these items during a work-based visit  and during your compulsory attendance at Cluster 2. In addition your assessor will include a range of verbal questions to ask during this visit. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills.

3. At the end of Cluster 2  you will be required to complete a 90 minute closed book examination which will consist of short answer questions, multiple choice, and labelling of diagrams. Please note that this examination will cover, HLTOPD405B, HLTOPD407B, HLTCOM405C, HLTCOM301C and BSBCUS301B. The pass mark is 70%.

The Cluster 2 assessment due dates for your group will be given to you during your Cluster 2 attendance and posted on Blackboard.

Please note that you will need to demonstrate competency in all 3 of these assessment tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview