Course Title: Allocate treatment appointments according to priority

Part A: Course Overview

Program: C4320 Certificate IV in Dental Assisting

Course Title: Allocate treatment appointments according to priority

Portfolio: SEH Portfolio Office

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Face-to-Face or Workplace

Term2 2013

Course Contact: Ms. Suzanne Dellas fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for clients seeking emergency dental care

All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and New Zealand Standards, State/Territory legislative requirements and organisation policy

Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit must be assessed after successful achievement of pre-requisites:

      HLTAMBFC301D Communicate with clients and colleagues to support health care
      HLTFA311A Apply first aid

National Competency Codes and Titles

National Element Code & Title:

HLTDA416C Allocate treatment appointments according to priority


Communicate options available to clients and carers

Establish priority level of care

Obtain and record client data

Learning Outcomes

1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality

2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication

3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services

Overview of Assessment

Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include written work and third party report.