Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4321 - Certificate IV in Allied Health Assistance

Course Contact: Veemita kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites and co-requisites for this course.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. This course will be contextualised to reflect requirements, issues and practices specific to allied health professionals.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

Use specific strategies to eliminate bias and discrimination in the workplace

Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


Communicate effectively with culturally diverse persons

Performance Criteria:

Show respect for cultural diversity in all communication with clients, families, staff and others

Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

Where language barriers exist, make efforts to communicate in the most effective way possible

Seek assistance from interpreters or other persons as required


Reflect cultural awareness in work practice

Performance Criteria:

Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

Use work practices that create a culturally and psychologically safe environment for all persons

Review and modify work practices in consultation with persons from diverse cultural backgrounds


Resolve cross-cultural misunderstandings

Performance Criteria:

Identify issues that may cause conflict

If difficulties or misunderstandings occur, consider the impact of cultural differences

Make an effort to sensitively resolve differences, taking account of cultural considerations

Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

The learning activities include-
• Face to face class room discussions
• Case studies and role plays
• Reflections and discussions
• accessing information online

Teaching Schedule

There will be two face to face teaching classes( 3 hours each session) for this course on 1st Oct. and 14th Nov.2014. Attending both sessions is compulsory as there will be in the class assessments during these sessions.

 The details of the class date and time will be in the timetable provided to the students.

Timetable can also be accessed online in the learning hub.

Learning Resources

Prescribed Texts

Resource Guide provided during class

Further online learning materials are available and include:
Articles of interest
Class videos
OHS videos
Useful external links


Online learning materials can be accessed using the RMIT Online Learning Hub.
The online learning materials listed include:

Subject outlines
Lecture notes
Case studies
Assessment details

Other Resources

Overview of Assessment

The assessment will involve presentation of case studies, group practical and observation in the simulated environment with questioning to address appropriate application of knowledge.

Assessment Tasks

The case studies, class room discussions and role plays help to assess students for their understanding of cultural diversity, its awareness in the workplace and resolution of cross cultural misunderstandings. This course will be assessed along with EMPL 7049C and HWSS5742C.

The assessment tasks will include online quizzes that will determine the underpinning knowledge required for this course.

There will be in class assessments in the form of case studies and role plays. Attendance to both sessions is compulsory for this course.

Assessment Matrix

Course Overview: Access Course Overview