Course Title: Promote and respond to workplace diversity

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL5860C

Course Title: Promote and respond to workplace diversity

School: 360T Education

Campus: City Campus

Program: C4326 - Certificate IV in Education Support

Course Contact: Robyn Blaikie

Course Contact Phone: +61 3 9925 4838

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Fiona Dean

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This course describes the knowledge and skills required to value, promote and respond to diversity in the workplace.  It enables the worker to identify and understand the role, benefits and challenges of diversity in their workplace, and to contribute to organisation diversity policies and processes

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS506A Promote and respond to workplace diversity


1. Research diversity in the workplace

Performance Criteria:

1.1 Collect and analyse quantitative and qualitative workplace diversity data 1.2 Identify and analyse potential benefits of diversity in relation to the workplace objectives 1.3 Share research outcomes with colleagues and include them in practice where appropriate


2. Promote an appreciation for diversity workplace

Performance Criteria:

2.1 Integrate principles of diversity into work duties in the workplace 2.2 Identify and adapt professional development opportunities to address the needs of a diverse workforce in accordance with diversity objectives and resource constraints 2.3 Generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy 2.4 Identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace 2.5 Value and encourage the experience of working with diverse clients and colleagues


3. Communicate within a diverse workplace

Performance Criteria:

3.1 Manage barriers to inclusivity to facilitate full participation of all members of the workplace and client group 3.2 Use a range of communication strategies to meet the diverse needs of individuals within the workplace 3.3 Implement tailored communication strategies for targeted individual and group needs 3.4 Identify and/or develop and use resources that facilitate effective communication in the workplace 3.5 Reflect upon use of communication strategies with regard to workplace diversity


4. Contribute to workplace diversity policies and procedures

Performance Criteria:

4.1 Develop diversity strategies in consultation with stakeholders including people from key target groups 4.2 Advocate for diversity strategies to be implemented in accordance with workplace policies and procedures 4.3 Develop measures of effectiveness to evaluate the outcomes of workplace strategies, policies and procedures for diversity 4.4 Report upon workplace diversity strategies within appropriate context

Learning Outcomes

This unit of competency is to be applied in workplaces and job roles which involve managing the impacts of a significantly diverse client base and workforce.On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

Your program consists of face to face teaching, Unsupervised Directed Study and you are required to participate in work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed.

The student learning experience will be facilitated through participation in a range of activities:
• Work Placement
• Group discussion
• Research assignments
• Guest speakers
• Oral and/or written questions on "What if?" scenarios
• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.

Teaching Schedule

While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.

Week 1
Definitions of diversity within legislation
Anti-discrimination legislation and its requirements
E1, E2

Week 2
Diversity in the workplace
Direct and indirect discrimination
E1, E2

Week 3
Equal Opportunity, equity and diversity principles
Principles and practices of cultural awareness and cross cultural communication
E1, E2

Week 4
Cultural assumptions and their effects on behaviour and work practices
E1, E2

Week 5
Ways to ensure effective and equitable activities to diverse clients
Barriers to inclusivity
E1, E2

Week 6
Analysing workplace diversity information
Responding to workplace diversity in accordance with workplace objectives
Accessing and referencing workplace information relating to diversity
E1, E2

Week 7
Promoting diversity in the workplace
Integrating principles of diversity and inclusivity into work duties in the workplace

Week 8
Integrating diversity and inclusivity into planned activities
Contributing to diversity planning in the workplace
E2, E3

Week 9
Integrating diversity and inclusivity into planned activities
Contributing to diversity planning in the workplace
E2, E3

Week 10
Identifying and adapting professional development opportunities to promote diversity principles

E2 E3

Week 11
Generating a supportive workplace by valuing and promoting the benefits of diversity
Applying own experiences of diversity to workplace
E2, E3

Week 12
Communicating within a diverse workplace
Responding to workplace diversity in accordance with workplace objectives
E2, E3 E4

Week 13
Responding to workplace diversity barriers to inclusivity in the workplace
Promoting diversity in the workplace
E2, E3 E4

Week 14
Reflecting on own practice
Communication strategies meeting the diverse needs of individuals within the workplace

E2 E3 E4

Week 15
Reflecting and reviewing use of communication strategies with regard to workplace diversity
Developing diversity strategies in consultation with workplace representatives
E2, E3
Week 16
Reviewing and reflecting application of anti-discrimination, equity and diversity principles in the workplace
Issues and challenges promoting diversity in the workplace
E2, E3 E4

Week 17
Barriers to inclusivity
Benefits of workplace diversity

Advocating for diversity strategies
E2, E3 E4
Week 18

Challenges promoting and responding to workplace diversity

Advocating for promoting workplace diversity

E3 E4

Week 19

Reflecting on experiences promoting and responding to workplace diversity


Learning Resources

Prescribed Texts


Other Resources


There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:

• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones
• USB (Memory stick)

Overview of Assessment

You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document:;ID=ln1kd66y87rc

Assessment Tasks

Assessment 1:Oral presentation – Workplace diversity – (Week 6)

Assessment 2: Promote and Respond to workplace diversity assignment – (Week 11)

Assessment 3: Observation and Demonstration in the workplace – (Week 10-18)

Assessment tasks in this unit are assessed using the following competency based results:

CA - Competency achieved
NYC - Not Yet Competent
All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date.
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. The assessment matrix for units will be available from your teacher and on Blackboard for students to access.

Other Information

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students may be asked to attend interviews with relevant teachers and Program Coordinator to discuss academic progress.
Assessment Academic Progress
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information.
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. 

Course Overview: Access Course Overview