Course Title: Facilitate effective workplace relationships

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: EMPL9790C

Course Title: Facilitate effective workplace relationships

School: 130T Vocational Engineering

Campus: City Campus

Program: C4336 - Certificate IV in Surveying

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocenengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Surveying Senior Educator: Thierry Demathieu
School of Engineering (TAFE)
Ph: 9925 8359
Email: thierry.demathieu@rmit.edu.au

Teacher: Stephen Falzon
School of Engineering (TAFE)
Ph: 9925 8359
Email: stephenjoseph.falzon@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit of competency specifies the outcomes required to establish and maintain effective workplace relationships within a work group. It covers communicating workplace expectations and legislative requirements to work group members, as well as managing workplace conflict.
The unit requires high-level communication skills to ensure that opportunities for staff development are encouraged and provided. Internal workplace relationships are required to be monitored and evaluated on a regular basis in order to ensure effectiveness. The skills and knowledge of this unit are required by work group leaders in order to facilitate workplace relationships that contribute to effective workplace arrangements and delivery of customer service strategies to clients.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPCMN 4006A Facilitate effective workplace relationships

Element:

1 Communicate workplace expectations.

Element:

2 Implement relevant company and legislative workplace requirements.

Element:

3 Assist in positively resolving workplace conflict.

Element:

4 Facilitate development of staff.

Element:

5 Monitor and evaluate workplace relationships.

Element:

1 Communicate workplace expectations.

Performance Criteria:

1.1 Information to achieve work responsibilities is collected from information sources and recorded.
1.2 Communication mediums are used to suit context and staff at all levels, according to company requirements.
1.3 Communication medium takes into account social and cultural diversity according to company and legislative requirements.
1.4 Work group members’ understanding of communication is verified and confirmed according to company requirements.
 

Element:

2 Implement relevant company and legislative workplace requirements.

Performance Criteria:

2.1 Information on legislative and company requirements is provided to work group members using a suitable communication medium.
2.2 Measures are complied with to ensure workplace procedures and company requirements are understood and implemented.
 

Element:

3 Assist in positively resolving workplace conflict.

Performance Criteria:

3.1 Sources of conflict in the work group or associated with its activities are identified according to company requirements.
3.2 Appropriate and timely action is taken to resolve conflict when identified, according to company requirements.
3.3 Conflict is managed constructively according to legislative and company requirements.
3.4 Difficult situations are negotiated to achieve results that are acceptable to parties involved and meet legislative and company requirements.

4 Facilitate development of staff.

4.1 Staff development is encouraged in the workplace according to company requirements.
4.2 Workplace learning opportunities and coaching and mentoring assistance are provided to facilitate individual and work group achievement.
4.3 Opportunities for staff development and training are regularly communicated to staff according to company requirements.
4.4 Development opportunities that incorporate a range of activities and support materials that suit identified needs are planned according to company requirements.
4.5 Resources and timelines required for learning and development activities are identified and approved according to company requirements.

5 Monitor and evaluate workplace relationships.

5.1 Feedback from individuals or work groups is used to identify and implement improvements in workplace consultative arrangements.
5.2 Performance and outcomes of individuals or work groups are assessed and recorded according to company requirements to determine effectiveness of development programs.

 


Learning Outcomes


Refer to elements


Details of Learning Activities

You will learn to:

  • establish
  • maintain
  •  

     

effective workplace relationships within a work group

The total number of scheduled hours of teaching, learning and assessment involved in this course includes all planned activities (face to face classes, lectures, workshops and seminars; workplace visits, online learning and other forms of structured teaching and learning). It also covers the amount of effort necessary to undertake, evaluate and complete all assessment requirements, observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.


Teaching Schedule

 

Session/DateTopicElementAssessment

5

18/07/14

 Introduction 1,2,3,4,5 
6

15/08/14

 Communicate workplace expectations. 1 Assessment 1

7

19/09/14

Assist in positively resolving workplace conflict 2,4,5 Assessment 2

8

17/10/14

 Monitor and evaluate workplace relationships 3,5 Assessment 3


Learning Resources

Prescribed Texts


References


Other Resources

Check the Library Subject Guides:

http://rmit.libguides.com/geospatial

http://rmit.libguides.com/surveyingandspatial


Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:

  • communicate techniques that establish and maintain relationships within a work group
  • employ methods of communication that cater for social, cultural and language differences within a work group
  • resolve problems and conflicts according to company requirements
  • provide learning and development opportunities within the work group
  • monitor and evaluate workplace relationships to improve and refine existing arrangements.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessments

Weight

Assignment 1

Communicate workplace expectations

40%

Assignment 2

Surveyors award

30%

Assignment 3

Assist in positively resolving workplace conflict

30%

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element / Performance Criteria Covered

Assessment 1

Assessment 2

Assessment 3

1.1

X

 

X

1.2

X

X

 

1.3

X

X

 

1.4

 

X

 

2.1

X

X

 

2.2

 

X

X

3.1

X

 

X

3.2

X

X

 

3.3

X

X

 

3.4

X

X

 

4.1

 

X

X

4.2

X

 

X

4.3

X

X

 

4.4

X

X

 

4.5

X

X

 

5.1

X

X

 

5.2

 

X

X

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment Task 1 – Assignment 1 Weight 40%
Assessment Task 2 – Assignment 2 Weight 30%
Assessment Task 3 – Assignment 3 Weight 30%

All assessment tasks need to be succesfully completed to demonstrate competence.

Courses delivered in accordance with competency-based assessment, but which also utilise graded assessment.
CHD (80-100%): Competent with High Distinction
CDI (70-79%): Competent with Distinction
CC (60-69%): Competent with Credit
CAG (50-59%): Competency Achieved – Graded
NYC (<50%): Not Yet Competent
DNS: Did Not Submit an assessment
 


Assessment Matrix

 

Element CoveredAssessment TaskProportion of Final AssessmentSubmission Time
1Assessment 140%Session 6 - 15/8/2014
2,4,5Assessment 230%Session 7 - 19/9/2014
3,5Assessment 330%Session 8 - 17/10/2014

Other Information

Underpinning Skills and Knowledge

Spatial skills to:
       • exercise precision and accuracy in surveying computations
       • archive and retrieve spatial data
       • manage and manipulate spatial data 
       • manage files
       • solve problems relating to height, depth, breadth, dimension, direction and position in actual operational activity and virtual representation
• Apply the basic principles of algebra, geometry and trigonometry
• Computing traverse data from field information
• Spatial reference systems
• Understanding and application of significance in calculations
 

Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please Refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit

Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official
due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special consideration:
Please Refer http://www.rmit.edu.au/staff/studentadmin/specialconsideration to find more information about special consideration

Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Other Information:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
 

Course Overview: Access Course Overview