Course Title: Facilitate effective workplace relationships
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: EMPL9790C
Course Title: Facilitate effective workplace relationships
School: 130T Vocational Engineering
Campus: City Campus
Program: C4336 - Certificate IV in Surveying
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: vocenengineering@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Surveying Senior Educator: Thierry Demathieu
School of Engineering (TAFE)
Ph: 9925 8359
Email: thierry.demathieu@rmit.edu.au
Teacher: Stephen Falzon
School of Engineering (TAFE)
Ph: 9925 8359
Email: stephenjoseph.falzon@rmit.edu.au
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit of competency specifies the outcomes required to establish and maintain effective workplace relationships within a work group. It covers communicating workplace expectations and legislative requirements to work group members, as well as managing workplace conflict.
The unit requires high-level communication skills to ensure that opportunities for staff development are encouraged and provided. Internal workplace relationships are required to be monitored and evaluated on a regular basis in order to ensure effectiveness. The skills and knowledge of this unit are required by work group leaders in order to facilitate workplace relationships that contribute to effective workplace arrangements and delivery of customer service strategies to clients.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CPPCMN 4006A Facilitate effective workplace relationships |
Element: |
1 Communicate workplace expectations. |
Element: |
2 Implement relevant company and legislative workplace requirements. |
Element: |
3 Assist in positively resolving workplace conflict. |
Element: |
4 Facilitate development of staff. |
Element: |
5 Monitor and evaluate workplace relationships. |
Element: |
1 Communicate workplace expectations. |
Performance Criteria: |
1.1 Information to achieve work responsibilities is collected from information sources and recorded. |
Element: |
2 Implement relevant company and legislative workplace requirements. |
Performance Criteria: |
2.1 Information on legislative and company requirements is provided to work group members using a suitable communication medium. |
Element: |
3 Assist in positively resolving workplace conflict. |
Performance Criteria: |
3.1 Sources of conflict in the work group or associated with its activities are identified according to company requirements. 4 Facilitate development of staff. 4.1 Staff development is encouraged in the workplace according to company requirements. 5 Monitor and evaluate workplace relationships. 5.1 Feedback from individuals or work groups is used to identify and implement improvements in workplace consultative arrangements.
|
Learning Outcomes
Refer to elements
Details of Learning Activities
You will learn to:
- establish
- maintain
effective workplace relationships within a work group
The total number of scheduled hours of teaching, learning and assessment involved in this course includes all planned activities (face to face classes, lectures, workshops and seminars; workplace visits, online learning and other forms of structured teaching and learning). It also covers the amount of effort necessary to undertake, evaluate and complete all assessment requirements, observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.
Teaching Schedule
Session/Date | Topic | Element | Assessment |
5 18/07/14 |
Introduction | 1,2,3,4,5 | |
6
15/08/14 |
Communicate workplace expectations. | 1 | Assessment 1 |
7 19/09/14 |
Assist in positively resolving workplace conflict | 2,4,5 | Assessment 2 |
8 17/10/14 |
Monitor and evaluate workplace relationships | 3,5 | Assessment 3 |
Learning Resources
Prescribed Texts
References
Other Resources
Check the Library Subject Guides:
http://rmit.libguides.com/geospatial
http://rmit.libguides.com/surveyingandspatial
Overview of Assessment
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:
- communicate techniques that establish and maintain relationships within a work group
- employ methods of communication that cater for social, cultural and language differences within a work group
- resolve problems and conflicts according to company requirements
- provide learning and development opportunities within the work group
- monitor and evaluate workplace relationships to improve and refine existing arrangements.
Assessment Tasks
Students must pass each of the following assessment tasks to demonstrate competent.
Assessments |
Weight |
|
Assignment 1 |
Communicate workplace expectations |
40% |
Assignment 2 |
Surveyors award |
30% |
Assignment 3 |
Assist in positively resolving workplace conflict |
30% |
These tasks assesses the following Course Learning Outcomes (CLOs):
Assessment Mapping Matrix
Element / Performance Criteria Covered |
Assessment 1 |
Assessment 2 |
Assessment 3 |
1.1 |
X |
|
X |
1.2 |
X |
X |
|
1.3 |
X |
X |
|
1.4 |
|
X |
|
2.1 |
X |
X |
|
2.2 |
|
X |
X |
3.1 |
X |
|
X |
3.2 |
X |
X |
|
3.3 |
X |
X |
|
3.4 |
X |
X |
|
4.1 |
|
X |
X |
4.2 |
X |
|
X |
4.3 |
X |
X |
|
4.4 |
X |
X |
|
4.5 |
X |
X |
|
5.1 |
X |
X |
|
5.2 |
|
X |
X |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
Students must pass each of the following assessment tasks to demonstrate competent.
Assessment Task 1 – Assignment 1 Weight 40%
Assessment Task 2 – Assignment 2 Weight 30%
Assessment Task 3 – Assignment 3 Weight 30%
All assessment tasks need to be succesfully completed to demonstrate competence.
Courses delivered in accordance with competency-based assessment, but which also utilise graded assessment.
CHD (80-100%): Competent with High Distinction
CDI (70-79%): Competent with Distinction
CC (60-69%): Competent with Credit
CAG (50-59%): Competency Achieved – Graded
NYC (<50%): Not Yet Competent
DNS: Did Not Submit an assessment
Assessment Matrix
Element Covered | Assessment Task | Proportion of Final Assessment | Submission Time |
1 | Assessment 1 | 40% | Session 6 - 15/8/2014 |
2,4,5 | Assessment 2 | 30% | Session 7 - 19/9/2014 |
3,5 | Assessment 3 | 30% | Session 8 - 17/10/2014 |
Other Information
Underpinning Skills and Knowledge
Spatial skills to:
• exercise precision and accuracy in surveying computations
• archive and retrieve spatial data
• manage and manipulate spatial data
• manage files
• solve problems relating to height, depth, breadth, dimension, direction and position in actual operational activity and virtual representation
• Apply the basic principles of algebra, geometry and trigonometry
• Computing traverse data from field information
• Spatial reference systems
• Understanding and application of significance in calculations
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please Refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit
Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official
due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.
Special consideration:
Please Refer http://www.rmit.edu.au/staff/studentadmin/specialconsideration to find more information about special consideration
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Other Information:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview