Course Title: Facilitate effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL9790C

Course Title: Facilitate effective workplace relationships

School: 130T Vocational Engineering

Campus: City Campus

Program: C4336 - Certificate IV in Surveying

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocenengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Surveying Program Manager: Thierry Demathieu
School of Engineering (TAFE)
Ph: 9925 8359
Email: thierry.demathieu@rmit.edu.au

Teacher: Toby Manning
School of Engineering (TAFE)
Ph: 9925 4468
Email: toby.manning@rmit.edu.au

Teacher: Indira Wittamperuma
School of Engineering (TAFE)
Ph: 9925 4468
Email: indira.wittamperuma@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit of competency specifies the outcomes required to establish and maintain effective workplace relationships within a work group. It covers communicating workplace expectations and legislative requirements to work group members, as well as managing workplace conflict.
The unit requires high-level communication skills to ensure that opportunities for staff development are encouraged and provided. Internal workplace relationships are required to be monitored and evaluated on a regular basis in order to ensure effectiveness. The skills and knowledge of this unit are required by work group leaders in order to facilitate workplace relationships that contribute to effective workplace arrangements and delivery of customer service strategies to clients.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPCMN 4006A Facilitate effective workplace relationships

Element:

1 Communicate workplace expectations.

Element:

2 Implement relevant company and legislative workplace requirements.

Element:

3 Assist in positively resolving workplace conflict.

Element:

4 Facilitate development of staff.

Element:

5 Monitor and evaluate workplace relationships.

Element:

1 Communicate workplace expectations.

Performance Criteria:

1.1 Information to achieve work responsibilities is collected from information sources and recorded.
1.2 Communication mediums are used to suit context and staff at all levels, according to company requirements.
1.3 Communication medium takes into account social and cultural diversity according to company and legislative requirements.
1.4 Work group members’ understanding of communication is verified and confirmed according to company requirements

Element:

2 Implement relevant company and legislative workplace requirements.

Performance Criteria:

2.1 Information on legislative and company requirements is provided to work group members using a suitable communication medium.
2.2 Measures are complied with to ensure workplace procedures and company requirements are understood and implemented.

Element:

3 Assist in positively resolving workplace conflict.

Performance Criteria:

3.1 Sources of conflict in the work group or associated with its activities are identified according to company requirements.
3.2 Appropriate and timely action is taken to resolve conflict when identified, according to company requirements.
3.3 Conflict is managed constructively according to legislative and company requirements.
3.4 Difficult situations are negotiated to achieve results that are acceptable to parties involved and meet legislative and company requirements

Element:

4 Facilitate development of staff.

Performance Criteria:

4.1 Staff development is encouraged in the workplace according to company requirements.
4.2 Workplace learning opportunities and coaching and mentoring assistance are provided to facilitate individual and work group achievement.
4.3 Opportunities for staff development and training are regularly communicated to staff according to company requirements.
4.4 Development opportunities that incorporate a range of activities and support materials that suit identified needs are planned according to company requirements.
4.5 Resources and timelines required for learning and development activities are identified and approved according to company requirements

Element:

5 Monitor and evaluate workplace relationships.
 

Performance Criteria:

5.1 Feedback from individuals or work groups is used to identify and implement improvements in workplace consultative arrangements.
5.2 Performance and outcomes of individuals or work groups are assessed and recorded according to company requirements to determine effectiveness of development programs.


Learning Outcomes


Refer to elements


Details of Learning Activities

You will learn to establish and maintain effective workplace relationships within a work group
You will be involved in the following learning activities:
• Lectures
• Tutorials
• Projects


Teaching Schedule

            See Booklet saved on Blackboard


Learning Resources

Prescribed Texts


References


Other Resources

Students will be able to access course information and learning materials through the Learning Hub and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. You will also use equipment and software packages in the laboratory for the project work. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts

Check the Library Subject Guides: http://rmit.libguides.com/geospatial


Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to:

  • communicate techniques that establish and maintain relationships within a work group
  • employ methods of communication that cater for social, cultural and language differences within a work group
  • resolve problems and conflicts according to company requirements
  • provide learning and development opportunities within the work group
  • monitor and evaluate workplace relationships to improve and refine existing arrangements.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessments

Weight

Assignment 1

Communicate workplace expectations

40%

Assignment 2

Surveyors award

30%

Assignment 3

Assist in positively resolving workplace conflict

30%

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element / Performance Criteria Covered

Assessment 1

Assessment 2

Assessment 3

1.1

X

 

X

1.2

X

X

 

1.3

X

X

 

1.4

 

X

 

2.1

X

X

 

2.2

 

X

X

3.1

X

 

X

3.2

X

X

 

3.3

X

X

 

3.4

X

X

 

4.1

 

X

X

4.2

X

 

X

4.3

X

X

 

4.4

X

X

 

4.5

X

X

 

5.1

X

X

 

5.2

 

X

X

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment                                                                                       Weight
Assignment 1 Communicate workplace expectations                        40%
Assignment 2 Surveyors award                                                        30%
Assignment 3 Assist in positively resolving workplace conflict         30%
 


Assessment Matrix

Element / Performance Criteria CoveredAssessment 1Assessment 2Assessment 3
1.1X X
1.2XX 
1.3XX 
1.4 X 
2.1XX 
2.2 XX
3.1X X
3.2XX 
3.3XX 
3.4XX 
4.1 XX
4.2X X
4.3XX 
4.4XX 
5.1XX 
5.2 XX

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.

Study and Learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development

Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please refer to http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.

Late Submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:
Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.

Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.
Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview