Course Title: Respond to critical situations

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Respond to critical situations

Portfolio: Vocational Education

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:  

Please read the Student website for additional requirements of in-person attendance:  


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

Students typically complete 80 hours of WIL.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term2 2017,
Term1 2018,
Term1 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Workplace

Term1 2020,
Term1 2021


City Campus


535T Social Care and Health

Face-to-Face or Workplace

Term1 2022

Course Contact: Sarah Davidson

Course Contact Phone: +61 3 9925 8871

Course Contact Email:

Course Description

In this unit students will develop the skills and knowledge to maintain safety through effective response to potential or actual critical situations. This unit applies to youth workers working in specialist services and in residential work sites or in the community.

This unit is delivered and assessed with:

CHCYTH001 Engage respectfully with young people

CHCYTH002 Work effectively with young people in the youth work context

CHCYTH003 Support young people to create opportunities in their lives

CHCYTH010 Provide services for young people appropriate to their needs and circumstances

 CHCPRT001 Identify and respond to children and young people at risk 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCYTH004 Respond to critical situations


1. Implement risk-minimisation strategies

2. Maintain a safe environment for young people

3. Prevent escalation of violent behaviour

4. Secure the safety of clients

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.

1. Implement risk-minimisation strategies

1.1 Establish framework for dealing with potential crisis situations

1.2 Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others

1.3 Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisational procedures

1.4 Recognise the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment

1.5 Seek and provide information on potential responses to the appropriate team members for action and support

1.6 Request assistance clearly and promptly

2. Maintain a safe environment for young people

2.1 Identify and routinely implement organisation’s policies, procedures and practices designed to maximise physical and emotional safety of young person

2.2 Maintain healthy and safe environment to minimise potential for harm

2.3 Ensure all legislative and ethical requirements are met by self and those who supervise

3. Prevent escalation of violent behaviour

3.1 Routinely monitor person’s behaviour pattern to ensure aggressive or abusive behaviour is minimised

3.2 Develop plan of care outlining ways to prevent, and respond to clients’ expressions of violence against self or others, communicate it to relevant personnel and implement the plan

3.3 Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation

3.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations

3.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all

3.6 Provide assistance as necessary and appropriate to the situation

3.7 Complete relevant documentation, as required

4. Secure the safety of clients

4.1 Use calm, confident and assertive communication to establish positive personal interaction and exchange information

4.2 Provide information designed to promote positive decision-making based on the relationship between actions and consequences

4.3 Present information to all relevant individuals in a clear, accurate and comprehensive manner

4.4 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved

4.5 In responses and emergency action, give priority to the protection of individuals from severe harm

4.6 Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control

4.7 Complete all necessary documentation in an accurate and timely manner

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).


Students must complete 80 hours of work placement supported by RMIT to achieve competency in these units.  These units support students learning and assessment in the workplace.

Assessment Task 1: Working with Young People Research questions

 This assessment requires you to answer a series of questions about working with young people in the youth work context.

 Assessment Task 2: Working with Young People: Workplace Investigation

 This assessment requires you to participate in two separate role plays about ethics and a critical incident experienced in the youth work context.

 Assessment Task 3: Workplace Observation – Responding to children and young people at risk

 This assessment requires you to conduct a workplace investigation locating policies and procedures and interviewing an experienced youth worker.

 Assessment Task 4: Workplace Observation: Working with a Group.

 This assessment requires you to be observed working with a group of young people and verbally answering a series of questions.

 Assessment Task 5: Workplace Observation: Working with young people to set goals and provide information

 This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.

 Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more:
A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: