Course Title: Respond to critical situations

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS6019C

Course Title: Respond to critical situations

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4352 - Certificate IV in Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +61 (3) 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Iren Citler 

Shannyn Harrison

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit students will develop the skills and knowledge to maintain safety through effective response to potential or actual critical situations. This unit applies to youth workers working in specialist services and in residential work sites or in the community.

This unit is delivered and assessed with:

CHCMHS007 Work effectively in trauma informed care


CHCPRT001 Identify and respond to children and young people at risk

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH004 Respond to critical situations


1. Implement risk-minimisation strategies

Performance Criteria:

1.1 Establish framework for dealing with potential crisis situations
1.2 Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others
1.3 Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisational procedures
1.4 Recognise the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment
1.5 Seek and provide information on potential responses to the appropriate team members for action and support
1.6 Request assistance clearly and promptly


2. Maintain a safe environment for young people

Performance Criteria:

2.1 Identify and routinely implement organisation’s policies, procedures and practices designed to maximise physical and emotional safety of young person
2.2 Maintain healthy and safe environment to minimise potential for harm
2.3 Ensure all legislative and ethical requirements are met by self and those who supervise


3. Prevent escalation of violent behaviour

Performance Criteria:

3.1 Routinely monitor person’s behaviour pattern to ensure aggressive or abusive behaviour is minimised
3.2 Develop plan of care outlining ways to prevent, and respond to clients’ expressions of violence against self or others, communicate it to relevant personnel and implement the plan
3.3 Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation
3.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations
3.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all
3.6 Provide assistance as necessary and appropriate to the situation
3.7 Complete relevant documentation, as required


4. Secure the safety of clients

Performance Criteria:

4.1 Use calm, confident and assertive communication to establish positive personal interaction and exchange information
4.2 Provide information designed to promote positive decision-making based on the relationship between actions and consequences
4.3 Present information to all relevant individuals in a clear, accurate and comprehensive manner
4.4 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved
4.5 In responses and emergency action, give priority to the protection of individuals from severe harm
4.6 Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control
4.7 Complete all necessary documentation in an accurate and timely manner

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning for this course will include the  following:

  • case study analysis
  • group work
  • class discussion
  • media clips

Teaching Schedule

The Teaching Schedule for this course will be as follows:

Week 1:  Observation skills around risk assessment.

Week 2: Maintain a safe environment for young people

Week 3:  Assignment 1

  • Prevent escalation of violent behaviour

Week 4: Assertive Communication

Week 5: Theory based knowledge of Behavioural Management Plans

Week 6: Final Assessment


Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessments will include:

Assessment Task 1

Risk Assessment Questionnaire (written response to questions)

Assessment Task 2:

Knowledge quiz (verbal response to questions in class)

Assessment Task 3:

Self-care plan (written in class)

Assessment Task 4:

Group work: including individual responses to a case study, role-play and a written critical incident report.

Assessment Task 5:

Responses to a therapeutic Case Study and a presentation to the class

Assessment Task 6

Work place assessment including 120 hours of WIL placement

-       assessment requirements aligned to WIL activities.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca


Assessment Tasks

There are two assessment tasks for this course:
1. Risk Assessment Matrix (in class)
• Complete a risk assessment matrix for one of the following: Youth event, outdoor recreation camp, schoolies week, homeless outreach, sexual health promotion, vandalism, teen suicide, verbal abuse, mental health, substance abuse
2. Role play group assignment (in class)
• Group Role Play: Role Play Task (in class, week 6)
In groups of 3-5 you need to:
1. Design a scenario consisting of a critical situation, using a situation from Task 1 (examples of critical situations)
2. On the day of delivery your group must clearly state the type of organisation you work for and a brief description of where and when the scenario takes place, who is playing what role as well as stating who’s critical situation it is (worker or young person)
3. You need to demonstrate the skills and theoretical knowledge you have learned in class, including:
- The scenario meets the definition of a critical situation
- Using the critical situations framework (preparedness and response )
- Has the characteristics of a critical situation
- Is a category 1 or 2 reportable incident (DHS definitions)
- Use conflict resolution strategies
4. The role play should be no less than 5 mins and no longer than 10 mins and each group member must play a significant role
5. Peer marking will take place on the day, be prepared to listen to feedback from the class, answer any questions about your scenario and give feedback to other groups 

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet: You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance: It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback: You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress: Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission): All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

A Police Check and a Working With Children Check are required to do this course and must be shown to staff before placement can commence and be counted towards your hours.

Course Overview: Access Course Overview