Course Title: Work with people with mental health issues

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: OHTH5925C

Course Title: Work with people with mental health issues

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4352 - Certificate IV in Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +61 (3) 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dianne Mackay

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit students will develop the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMHS001 Work with people with mental health issues


1. Establish respectful relationships with people with mental health issues

Performance Criteria:

1.1 Communicate in a way that develops and maintains respect, hope, trust and self-direction

1.2 Work in a way that reflects and prioritises the person’s right to self define and direct their own recovery

1.3 Recognise and respect the person’s social, cultural and spiritual differences

1.4 Support the person to understand and exercise their rights

1.5 Maintain confidentiality and privacy of the person within organisation policy and protocols


2. Determine the needs of people with mental health issues

Performance Criteria:

2.1 Gather and interpret information about the person’s needs from the person and other agreed sources

2.2 Identify and discuss with the person services and strategies that support empowerment and recovery

2.3 Support the person to express their own identity and preferences and avoid imposing own values and attitudes

2.4 Identify duty of care and dignity of risk considerations in collaboration with the person


3. Work with people with mental health issues to meet aspirations and needs

Performance Criteria:

3.1 Provide support that facilitates progress towards the person’s goals in collaboration with the person and their care network

3.2 Work in ways that uphold the person’s rights

3.3 Adapt service delivery within organisation policies and procedures to meet the person’s specific needs and requirements

3.4 Document interactions and services according to organisation policy and procedures

3.5 Respond promptly and supportively to people experiencing distress or crisis

3.6 Work within the limits of own knowledge, abilities and work role and make referrals to other services as indicated by the person’s needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course’s learning activities will be supported and complimented by RMIT’s on line learning management tool Blackboard.  Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies.  Some learning activities that you may be required to undertake are:

  • class exercises to review discussions/lectures
  • responses to case studies
  • workplace simulations and role plays of youth work practice
  • analysis/critique of relevant reading material
  • workshops
  • design activities or projects
  • group projects
  • peer learning
  • guest lecture/presentation
  • peer teaching and class presentations
  • group discussion
  • research
  • independent project based work
  • group activities/projects
  • ‘workshopping’ of student projects including peer/lecturer feedback
  • practical placement

Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.


Mental Health First Aid (delivered over x 4 sessions in Semester 1)




Elements of Competency




Introduction to Mental Health

Youth work context,

Youth Mental Health First Aid

Adolescent development

Common youth mental health disorders

MHFA action plan

Communicating with young people

Broader service system





Depression and Anxiety

Depression in young people

MHFA action plan for depression

Crisis first aid – suicidal thought and behaviours

Anxiety in young people

Types of anxiety disorders







Depression and Anxiety cont.

MHFA action plan for anxiety

Crisis first aid for panic attacks/ traumatic events

Eating disorders in young people

Types of eating disorders

MHFA action plan for eating disorders

Crisis first aid for medical emergencies







Substance misuse

Psychosis in young people

MHFA action plan for psychotic disorders

Crisis first aid for severe psychotic states

Substance misuse

MHFA action plan for substance misuse

Crisis first aid for : intoxication

                               :  aggressive behaviour

                               : medical emergencies

Review of knowledge





Work with people with mental health issues (delivered over x 15 sessions in Semester 2)




Elements of Competency



1 & 2


Introduction to Mental Health in Youth context


Review MHFA training from semester 1 and its relation to


History of MH

Mental health Issues

MH Sector






Understanding mental health


Mental health issues and understanding of signs, symptoms and associated stigma

Relationship building

Collaborative practice





Needs and issues of consumers



Non- clinical services

Consumers’ right/ability to self-define and direct their own recovery

Principles of duty of care

Impact on mental health, stigma, discrimination, self -esteem, motivation, daily living, self-care and relationships



5 & 6



Crisis response and Self- care

Use of language

The Referral process

The implications of verbal non-verbal communication

Rights and responsibilities of workers and consumers




7 & 8


Case Studies Assessment

Diagnoses process

Relevant policy/ procedure

The importance of supervision

Risk management – risk plans

Report writing and documentation





Case Studies Assessment

Case studies assessment continued

Case management





Role plays

Case management

Mental health role plays

Case management





Role plays Case management

Mental health role plays continued.






Guest speaker


To be confirmed






Agency visit : To be confirmed




Bringing it all together

Case management

Case review and referral processes





Review of learning

Review key concepts, check for gaps in knowledge

Identifying own strengths and areas for development





Learning Resources

Prescribed Texts




Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessments will include:



Assessment Type

Assessment one

Mental Health First Aid Certificate (in class)

Assessment two

(a)   Questions and answers in response to a case study. 

Assessment three

(b) Case management skills 

 Assessment four

(c)  Work place simulation role play, feedback and reflection 


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment 1

MHFA Certificate (in class) - students to complete an accredited MHFA certificate over 4 x classes in Semester 1.

 Assessment 2

 Questions and answers in response to case study 

In class, students will be provided with two case studies to gain an understanding of working with clients with mental health issues.  Students will respond to questions based on the case studies.

 Assessment 3

Case management skills and practice

  • Establishing rapport with a young person
  • Completing an intake/assessment form
  • Completing a referral form
  • Writing case notes
  • Reviewing your plans with the young person and other workers

Assessment four

Role play & reflection

Students to work in groups of three (3), develop a workplace simulation role play based on a young client with mental health issues working with a youth worker. The youth worker is to establish rapport with the young person and introduce the case management approach to providing services. Each group member will take it in turns to be the worker, client and observer.  The observer’s role is to provide feedback. 

Each student to write a reflection (300 words) on the feedback given using the guidelines provided.  

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.


Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:


Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.


If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.


Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.


For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93


Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:


Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.


Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.


Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview