Course Title: Provide mentoring support to colleagues

Part A: Course Overview

Program: C4356 Certificate IV in Dental Assisting

Course Title: Provide mentoring support to colleagues

Portfolio: SEH Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Mr. Mark Mossuto

Course Contact Phone: 9925 4929

Course Contact Email:

Course Description

This unit describes the knowledge and skills required to act as a mentor to other individuals in the industry or workplace

Pre-requisite Courses and Assumed Knowledge and Capabilities


Not Applicable


National Competency Codes and Titles

National Element Code & Title:

CHCORG627B Provide mentoring support to colleagues


1. Establish a relationship with mentoree

2. Offer mentoring support

Learning Outcomes

  • Apply understanding of the role and benefits of mentoring
  • Use significant workplace knowledge and experience to assist another individual to achieve his or her agreed goals
  • Demonstrate application of effective communication styles
  • Communication skills in relation to listening supportively, questioning, providing feedback constructively, challenging limitations and non-verbal communication
  • Significant knowledge and experience of the area of practice in which the mentoree operates
  • Demonstrate application of understanding of mentoring, its role and potential benefits
  • Demonstrate application of communication skills including:

              listening supportively
              providing feedback constructively
              challenging limitations
              non-verbal communication


Overview of Assessment

Assessment is in the form of a portfolio clustered for the two units, TAEDEL402 Plan, organise and facilitate learning in the workplace and CHCORG627B Provide mentoring support to colleagues, which comprises of workplace training and mentoring for two different learniers and short answer questions for TAEDEL402 and CHCORG627B.