Course Title: Organise business travel

Part A: Course Overview

Program: C4358 Certificate IV in Business Administration

Course Title: Organise business travel

Portfolio: BUS Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2016,
Term2 2016

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBADM406 Organise business travel


1 Organise business itinerary for domestic and overseas travel

2 Make travel arrangements

3 Arrange credit facilities

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
  • finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • identify booking procedures relevant to business travel
  • list the key provisions of relevant legislation that may affect aspects of business operations
  • summarise organisational policies and procedures required to organise business travel, including use of internet sites and other online resources.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

  • office equipment including telecommunications equipment
  • travel-related reference material, such as accommodation and transport suppliers
  • appointment books, scheduling software, diaries and other recording and scheduling systems
  • preferred suppliers, contact details, websites
  • maps.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.