Course Title: Design and develop complex text documents

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: COSC6184C

Course Title: Design and develop complex text documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4358 - Certificate IV in Business Administration

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Course teacher:

Hazel Sims

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBITU401 Design and develop complex text documents


1. Prepare to produce word processed documents

Performance Criteria:


1.1 Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are met

1.2 Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required

1.3 Identify organisational requirements for text-based business documents to ensure consistency of style and image

1.4 Evaluate complex technical functions of software for its usefulness in fulfilling requirements of the task

1.5 Match document requirements with software functions to provide efficient production of documents


2. Design complex documents

Performance Criteria:


2.1 Design document structure and layout to suit purpose, audience and information requirements of task

2.2 Design document to enhance readability and appearance, and to meet organisational and task requirements for style and layout

2.3 Use complex software functions to enable efficient manipulation of information and other material, and ensure consistency of design and layout

2.4 Use manuals, user documentation and online help to overcome problems with document design and production


3. Add complex tables and other data

Performance Criteria:


3.1 Insert a standard table into document, changing cells to meet information requirements

3.2 Format rows and columns as required

3.3 Insert images and other data, formatting as required


4. Produce documents

Performance Criteria:


4.1 Use complex operations to develop documents, and achieve required results

4.2 Preview, adjust and print documents in accordance with organisational and task requirements

4.3 Name and store documents in accordance with organisational requirements and exit application without information loss/damage

4.4 Prepare documents within designated timelines and for speed and accuracy

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced classroom based activities with a class tutorial in word processing using MS Office 2010 and interactive class workshops using the textbook and exercise files. The self-paced activities will be delivered through various technology platforms and methods to provide students with the opportunity to build a portfolio of evidence of their documents created over the course of the semester. We expect you to participate and contribute in all scheduled learning activities and actively seek regular feedback from your teacher regarding your progress.

Using the RMIT Library portal for you will register for online access to training modules for this course, see Word 2010 Styles in Depth (Mariann Siegert) and Mail merge in Depth (Gini Courter).

Teaching Schedule

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities

Course Delivery:

WeekWeek CommencingTopicsAssessment
1week commencing 8 FebruaryIntroduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

Learning activities to be produced by student and submitted on a weekly basis for teacher feedback and review.

Task 1 of 1: Portfolio consisting of 10 activities.


215 February

Prepare to produce word processed documents

Office documents software
Document formatting rules and conventions

OHS - download from the student exercise files OH&S guide PDF.

Principles of good design. Research two office documents with good design/bad design.


Exercise Files


322 February

Prepare to produce word processed documents

Topic 1: Document layout review

Proofreading techniques

Document Design samples

Style Guide examples

Typingmaster - registration and tutorials at own pace for Word 2010 Mail merge in depth, and the second tutorial Word 2010 Styles in depth.


Activity 1: good design document/bad design documents
429 February

Design complex documents

Topic 2: Working with tables

Organisational policies and procedures

Australian Standards AS2708-2001 Keyboarding speed tests


Consolidation task 1
57 March

Design complex documents


Topic 3: Creating templates and designing forms

Collaborating and sharing work electronically


 Consolidation task 3
614 March

Design complex documents

Topic 3: Creating templates and designing forms


721 March

Design complex documents

Topic 4: Inserting shapes and WordArt


 Consolidation tasks 4 and 5

Mid semester break (24th-30th March)


25 March Good Friday Public Holiday

728 MarchEaster Monday public holiday 
84 April Topic 5:  Complex mail merge 
911 April

Add complex tables and other data

Topic 5: Complex mail merge

 Workplace Scenario 4
1018 April

Add complex tables and other data

Topic 6: Working with long documents

1125 April

Add complex tables and other data

Topic 6: Working with long documents

 Consolidation task 6, Consolidation task 9
122 May

Produce documents

Topic 7: Expanding and enhancing documents

Topic 8: Inserting charts and SmartArt

139 MayConsolidation Consolidation task 11, Consolidation task 12
1416 MayConsolidation 
1523 MayFinalise and upload assessment for submissionTask 1 submit to Blackboard by 27 May 2016 at 5.00pm.
1630 MayFeedback and review 
176 JuneInterviews and resubmissions if required. 

Learning Resources

Prescribed Texts

Design and Develop Complex Text Documents, Microsoft Word 2010, Tilde Publishing and Distribution.


Other Resources

  • Online tutorials for self-paced technology training available free at always make sure you access via the RMIT Library link and follow the setup instructions.
  • Exercise files to be downloaded by students from the textbook for all activities.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • follow organisational and safe work practices including:
    ergonomic requirements
    energy and resource conservation techniques
  • adhere to organisational requirements for:
    producing documents within designated timelines
    naming and storing documents
  • adhere to task requirements when producing complex documents including:
    using appropriate styles and layout consistently throughout the document
    using correct formatting and document structure
  • resolve issues by referring to user documentation and online help
  • use appropriate data storage options
  • apply knowledge of complex operation and functions of industry software applications
  • communicate with relevant personnel.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • outline various formatting styles and their effect on formatting, readability and appearance of documents
  • explain organisational requirements for ergonomics, work periods and breaks, and conservation techniques
  • describe purpose and contents of an organisational style guide.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to:

  • organisational policies and procedures
  • relevant workplace documentation and resources
  • industry software packages and user instructions.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks


There is one assessment task consisting of 10 activities. This Task 1 must be successfully completed in its entirety in order to be deemed competent in this course and to receive grading overall at the end of the semester.

The learning activities are completed at the student’s own pace using their learner guide, weekly schedule in the Course Guide and online tutorials. The documents create over the course of the semester will form an individual portfolio of evidence, to demonstrate their ability to design and develop complex text documents in line with organisational style guidelines, and procedures or instructions.

Assessment Tasks

Task 1 – Portfolio of Evidence (submitted weekly and finished versions by Week 15)

Documents to be created and related topic:

1. Good design document/Bad design document samples (one of each)

2. Consolidation task 1

3 Consolidation task 3

4. Consolidation tasks 4 and 5

5. Workplace Scenario 4

6. Consolidation task 6, Consolidation task 9

7. Consolidation task 11, Consolidation task 12


All polished versions of documents must be uploaded to the Final Portfolio Drop Box on Blackboard in Week 15.

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 1, OHS2345C Ensure safe workplace, Page 1 of 10 unless instructed otherwise in the Assessment Record and Cover Sheet instructions.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates even when work is submitted progressively in the form of a weekly journal/learning activities.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD   Competent with High Distinction
CDI    Competent with Distinction
CC     Competent with Credit
CAG  Competency Achieved – Graded
NYC  Not Yet Competent
DNS  Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix


Other Information


Course Overview: Access Course Overview