Course Title: Facilitate the interests and rights of clients

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Facilitate the interests and rights of clients

Portfolio: DSC Portfolio Office

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2017,
Term1 2018

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Course Description

This course describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and need.

This course applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients


1. Facilitate the realisation of client interests, rights and needs

2. Advocate in accordance with client preferences and requests to optimise client outcomes

3. Provide ongoing support to clients

4. Support clients making a complaint

5. Review progress

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment task 1: Group assessment

Assessment task 2: Individual assessment

Assessment task 3: Online quiz