Course Title: Recognise and respond to crisis situations
Part A: Course Overview
Program: C4363 Certificate IV in Community Services
Course Title: Recognise and respond to crisis situations
Portfolio: DSC Portfolio Office
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: bronwyn.tanti@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
This unit is delivered in conjunction with:
CHCMHS005 Develop, facilitate and review all aspects of case management
CHCCCS004 Assess co-existing needs
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCCS019 Recognise and respond to crisis situations |
Elements: |
1.Identify imminent crisis situations 1.1 Recognise and respond to signs indicating that there may be safety issues for people
2. Address immediate safety concerns 2.1 Listen empathetically to details of current crisis situation 3.1 Empower person to make informed choices about further help 4.1 Recognise and minimise risks to self associated with crisis support |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment Task 1: Online quizzes
Assessment Task 2: In class activities
Assessment Task 3: Group assignments