Course Title: Recognise and respond to crisis situations

Part A: Course Overview

Program: C4363 C4363 Certificate IV in Community Services

Course Title: Recognise and respond to crisis situations

Portfolio: DSC Portfolio Office

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

This unit is delivered in conjunction with:

CHCMHS005 Develop, facilitate and review all aspects of case management

CHCCCS004 Assess co-existing needs


Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCCS019 Recognise and respond to crisis situations


1. Identify imminent crisis situations

2. Address immediate safety concerns

3. Provide referral for crisis intervention support

4. Care for self

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment


Assessment Task 1: Online quizzes

Assessment Task 2: In class activities

Assessment Task 3:  Group assignments