Course Title: Recognise and respond to crisis situations

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Recognise and respond to crisis situations

Portfolio: DSC Portfolio Office

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

This unit is delivered in conjunction with:

CHCMHS005 Develop, facilitate and review all aspects of case management

CHCCCS004 Assess co-existing needs

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCCS019 Recognise and respond to crisis situations

Elements:

1.Identify imminent crisis situations

1.1 Recognise and respond to signs indicating that there may be safety issues for people
1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues
1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures

 

 

2. Address immediate safety concerns

2.1 Listen empathetically to details of current crisis situation
2.2 Affirm and strengthen links to safety and living
2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping
2.5 Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
2.7 Seek advice or assistance from supervisor as required

3.1 Empower person to make informed choices about further help
3.2 Explore possible barriers to seeking or accepting help and develop responses
3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
3.4 Refer to appropriate professionals as required
3.5 Complete and maintain accurate documentation

4.1 Recognise and minimise risks to self associated with crisis support
4.2 Identify and respond to the need for supervision and debriefing


Learning Outcomes

 

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

 

Assessment Task 1: Online quizzes

Assessment Task 2: In class activities

Assessment Task 3:  Group assignments