Course Title: Provide advocacy and representation services

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Provide advocacy and representation services

Portfolio: DSC Portfolio Office

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2017

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

This unit  applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

This course is delivered and assessed in a cluster with:-

CHCADV001 Facilitate the interest and rights of clients.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV002 Provide advocacy and representation services


1. Establish the representative role and process

2. Represent the interests of client or client group

3. Negotiate outcomes and liaise with key people

4. Evaluate effectiveness of strategies

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment Task 1: Online quizzes

Assessment Task 2: In class activities

Assessment Task 3: Group assignments