Course Title: Work with forced migrants
Part B: Course Detail
Teaching Period: Term2 2017
Course Code: HUSO5215C
Course Title: Work with forced migrants
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C4363 - Certificate IV in Community Services
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: email@example.com
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.
This unit applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups.
Workers will have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCSET001 Work with forced migrants
1. Develop a professional rapport with people who are forced migrants
1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately
1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately
1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed
2. Plan settlement services
2.1 Identify current issues which may impact on own work or organisation
2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements
2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services
2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately
2.5 Identifying specific needs of individuals and determine learning program requirements
2.6 Document and agree plan with client and other relevant service providers or stakeholders
3. Address issues associated with people who are forced migrants
3.1 Provide support to clients using a collaborative approach
3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services
3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions
3.4 Recognise trauma and refer to appropriate personnel or services
3.5 Support clients to deal with loss and grief
3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups
3.7 Support client to make appropriate links both within their own community and within the broader Australian community
3.8 Refer clients to other service providers as required
4. Monitor and review support
4.1 Obtain ongoing feedback from clients in relation to service and support
4.2 Evaluate progress in relation to service provision plan
4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing
4.4 Identify opportunities for improved service provision and modify approach
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.
Week 1: Working with forced migrants in Australia
• The international protection regime and Australian policies
• Background, historical, Political, economic and social context
• Settlement in Australia
Week 2: Understanding the refugee experience
• Recognising effects of grief, loss, stress, torture and trauma and the impact of migration
• The importance of identity
• Perspectives on gender, class, culture and religion
Week 3: Planning settlement services
• Building rapport and addressing communication needs of clients
• Identifying specific needs of individuals and determine learning program requirements
• Developing relationships with stakeholders and representatives
Week 4: Organising services
• Working with clients to select appropriate and relevant services
• Recognising current experiences of trauma and referring clients to appropriate personnel or services
• Facilitating access to services
Week 5: Providing support
• Supporting clients to deal with loss and grief
• Supporting clients to deal with discrimination
• Supporting clients to make appropriate community links
Week 6: Monitoring and reviewing support
• Collecting ongoing feedback from clients
• Evaluating progress against service provision plan
• Monitoring and dealing with stress and emotions of self and colleagues
• Identifying opportunities for improved service provision and modifying approach
Week 7: Assessment workshop, review and reflection
• Finalising assessments
• Course review
• Reflection on learning
Learning Resources The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/
Equitable Learning Services (ELS) provides support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.The link is : https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services
Overview of Assessment
This unit has three assessments tasks consisting of 1 group, 1 individual and 1 quiz.
Assessment task 1: Develop settlement plans for three groups of forced migrants.
Assessment task 2: Review the support provided to clients.
Assessment task 3: Complete an online quiz in Blackboard to test your knowledge of and apply to short scenarios the key issues and concepts related to working with forced migrants.
The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.
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Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
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