Course Title: Develop, facilitate and review all aspects of case management
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: HWSS6072C
Course Title: Develop, facilitate and review all aspects of case management
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C4363 - Certificate IV in Community Services
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: bronwyn.tanti@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.
Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.
This unit applies to work in a range of health and community services contexts.
This unit is delivered in conjunction with:
CHCCS004 Assess co-existing needs
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSM005 Develop, facilitate and review all aspects of case management |
Element: |
1.Determine appropriate response to case management in accordance with organisation and legislative requirements |
Performance Criteria: |
1.1 Develop and utilise case management processes in accordance with statutory requirements 1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes 1.3 Integrate appropriate cultural considerations into all aspects of case management planning 1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities
|
Element: |
2. Conduct case management meetings |
Performance Criteria: |
2.1 Facilitate information sharing with the client and establish an appropriate rapport 2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery 2.3 Determine and agree organisation, family and community needs, responsibilities and rights
|
Element: |
3. Develop an appropriate case management plan |
Performance Criteria: |
3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management 3.2 Develop a case management plan to reflect initial assessment of needs 3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties 3.4 Establish and agree on processes to monitor and change case plan 3.5 Identify strategies to deal with complex or high risk situations 3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider 3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility
|
Element: |
4. Monitor and review case work activities and processes |
Performance Criteria: |
4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction 4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions 4.3 Negotiate with relevant parties any proposed changes arising from case review 4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements 4.5 Implement case closure in accordance with organisation procedures
|
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In class: Lectures, discussions and group activities
Teaching Schedule
Week 1 |
Case Work 1 Case Work
|
Week 2 |
Conducting initial intake and assessment
|
Week 3 |
Developing case management plans
|
Week 4 |
Conducting case management meetings
|
Week 5 |
Organising access to services
|
Week 6 |
Monitoring and evaluating case plans
|
Week 7 |
Case Work 2 Crisis Intervention
|
Week 8 |
Identifying and assessing crisis situations
|
Week 9 |
Responding to crisis situations
|
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This unit is assessed in conjunction with CHCCS004 Assess co-existing needs
There are four assessment tasks for this unit consisting of 2 individual tasks, 1 group and 1 quiz
Assessment Tasks
Assessment task 1: Complete two online quizzes to test your knowledge of the key issues and concepts related to:
- case management practice (quiz 1) (Due by week 6)
- responding to crisis (quiz 2). (Due by week 10)
Assessment task 2: Develop case management plans for three clients, based on case studies. (2 in class and final due week 8)
Assessment task 3: Provide as written response on how the immediate safety concerns of three clients, based on scenarios, were addressed. (Due week 11)
Assessment Matrix
The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extension, appeals and a range of other matters: rmit.edu.au/students
Cover sheet for submission
You must complete a submission cover sheet for every piece of work submitted, including online submissions. The signed sheet acknowledges that you are aware of implications of plagiarism.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for extension
Extensions of time for assessments tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator.
Applying for Special consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application
Other information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
http://www1.rmit.edu.au/students/specialconsideration
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student's work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
Course Overview: Access Course Overview