Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: HWSS6072C

Course Title: Develop, facilitate and review all aspects of case management

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.

 

This unit is delivered in conjunction with:

CHCCS004 Assess co-existing needs


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management

Element:

1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Element:

2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights

Element:

3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility

Element:

4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

 

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

 


Teaching Schedule

 

 

Week 1: Case Work
• The case management process 
• Case management models 
• Approaches to service delivery


Week 2: Working within a case management framework
• Person-centred support
• Understanding the change process 
• Responsibilities, boundaries and duty of care


Week 3: Initial intakes and preparing for assessment
• Using assessment tools
• Gathering valid and reliable information 
• Identifying issues of urgency


Week 4: Conducting assessments 
• Using a collaborative approach 
• Establishing rights, responsibilities and boundaries
• Identifying strengths, weaknesses, abilities, goals and risk factors


Week 5: Case planning 
• Identifying short and long term needs, taking into account diversity of issues
• Participating in case planning meetings 
• Developing strategies and goals


Week 6: Identifying intervention and prevention services
• Understanding the different types of interventions and preventions
• Determining interventions to meet different needs and build on different strengths
• Determining relevant prevention services


Week 7: Finalising case plans
• Setting targets for change or action 
• Assisting clients to take responsibility 
• Making referrals


Week 8: Accessing services 
• Coordinating service delivery 
• Encouraging self-advocacy
• Working with other service providers


Week 9: Monitoring case plans
• Monitoring client progress
• Providing ongoing and regular support and working with providers
• Developing and negotiating strategies for changes to needs


Week 10: Evaluating cases
• Seeking feedback
• Reviewing processes 
• Improving processes


Week 11: Closing cases
• Negotiating closure and closing cases 
• Encouraging reflection
• Improving own practice


Week 12: Assessment workshop, review and reflection
• Finalising assessments tasks
• Course review 
• Reflection on learning

 


Learning Resources

Prescribed Texts


References


Other Resources

Learning Resources The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library

If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/

Equitable Learning Services (ELS) provides support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.The link is : https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services


Overview of Assessment

This unit is assessed in conjunction with CHCCS004 Assess co-existing needs

There are four assessment tasks for this unit consisting of 2 individual tasks, 1 group and 1 quiz


Assessment Tasks

 

Assessment task 1: Assess the needs of clients, based on role-played case studies.

Assessment task 2: Participate in case planning processes and prepare case plans.

Assessment task 3: Evaluate and close cases.

Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to the case work and assessing co-existing needs.

 


Assessment Matrix

The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information

 

Please refer to the RMIT student page for extensive information about study support, assessment, extension, appeals and a range of other matters: rmit.edu.au/students

Cover sheet for submission

You must complete a submission cover sheet for every piece of work submitted, including online submissions.  The signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for extension

Extensions of time for assessments tasks may be granted where circumstances beyond your control  prevent submission by the published due date. Speak with your teacher or course coordinator.

Applying for Special consideration

If you are seeking an extension of more than seven calendar days (from the original due date)  you must lodge an Application

Other information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

http://www1.rmit.edu.au/students/specialconsideration

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity

The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –  http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

Course Overview: Access Course Overview