Course Title: Develop and maintain networks and collaborative partnerships

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: MKTG7969C

Course Title: Develop and maintain networks and collaborative partnerships

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

This course applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCPRP001 Develop and maintain networks and collaborative partnerships


1. Identify networking and collaboration needs and opportunities

Performance Criteria:

1.1 Evaluate the ways in which individual and organisation performance may be improved through collaboration

1.2 Identify and prioritise organisation and individual needs

1.3 Identify gaps in networks and collaborative practice and identify required action to fill the gap


2. Develop collaboration strategies

Performance Criteria:

2.1 Gather and review information about relevant services, organisations and key people

2.2 Pro-actively initiate relationships with other inter and intra sectoral professionals and organisations

2.3 Share information and resources, where possible, with other organisations to overcome duplication in service delivery

2.4 Maintain currency and accessibility of information

2.5 Define and document the type and level of collaboration, and negotiate with the relevant people


3. Work collaboratively

Performance Criteria:

3.1 Identify opportunities that meet client, personal and organisation goals

3.2 Plan and implement integrated projects and service delivery

3.3 Liaise with staff from relevant organisations on a formal and informal basis



4. Represent the organisation

Performance Criteria:

4.1 Promote a positive image of the organisation at available opportunities

4.2 Communicate issues, policies and practices of the organisation in appropriate formats

4.3 Implement confidentiality measures that protect client, organisation and network


5. Maintain and enhance networks and collaborative partnerships

Performance Criteria:

5.1 Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation

5.2 Improve and maintain networks and collaborative partnerships

5.3 Monitor benefits to worker, organisation and client group in ongoing participation

5.4 Evaluate strengths and weaknesses of collaborations and make recommendations for action



Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes for students to work on assessment tasks.

Teaching Schedule


Week 1

Determining needs and opportunities

·         Understanding the value of networks and collaborative practice in community services work

·         Identifying and prioritising needs

·         Addressing network and collaborative practice gaps

Week 2

Developing collaborations strategies

·         Researching and reviewing information about people, services and organisations

·         Developing network relationships and sharing information and resources

·         Defining and documenting collaborations

Week 3

Working collaboratively

·         Planning and implementing projects and service delivery

·         Liaising with collaboration partners to meet needs

Week 4

Assessment workshop and presentations

·         Discussion of strategies

·         Students present networking and collaboration strategies

Week 5

Representing your organisation

·         Promoting a positive image at events and during meetings

·         Communicating issues and practices

Week 6

Maintaining effective networks and partnerships

·         Maintaining regular contact and sharing information

·         Monitoring and assessing benefits of networking and collaborative partnerships

Learning Resources

Prescribed Texts


Other Resources


 Please see resources listed in the teaching schedule above.


Overview of Assessment

Assessment task 1: Individual assessment

Assessment task 2: Individual assessment

Assessment task 3: Online quiz


Assessment Tasks


Assessment task 1: Develop networking and collaboration strategies to build practice knowledge and skills.

Assessment task 2: Work with organisations to meet to deliver services to clients.

Assessment task 3: Complete one online, self-paced quiz on the key issues and concepts relating to networking and collaborative practice.


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for SubmissionsYou must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

AttendanceIt is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.


Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:


Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to-


  • failure to follow processes required for safety
  • breach of client or patient confidentiality
  • failure to comply with the instructions of supervisors
  • or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.


Course Overview: Access Course Overview