Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4364 Certificate IV in Alcohol and Other Drugs

Course Title: Use communication to build relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2017,
Term1 2018

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email:

Course Description

In this unit you will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing

This course addresses four units of competency:

- Use communication to build relationships CHCCOM022
- Work legally and ethically CHCLEG001
- Work with diverse people CHCDIV001
- Develop and maintain networks and collaborative partnerships CHCPRP001


Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships


1. Communicate with clients and co-workers


2. Address communication needs


3. Facilitate meetings


Learning Outcomes

On successful completion of this course you will develop the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

  • Practical demonstrations of skills and knowledge based on case studies
  • Quiz and/or knowledge questions