Course Title: Work with clients who are intoxicated

Part A: Course Overview

Program: C4364 Certificate IV in Alcohol and Other Drugs

Course Title: Work with clients who are intoxicated

Portfolio: DSC Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2016,
Term2 2017,
Term2 2018

Course Contact: Chris Walter

Course Contact Phone: +61 3 9925 8268

Course Contact Email:

Course Description

In this unit you will acquire the skills and knowledge required to respond to the immediate and ongoing needs of people intoxicated by alcohol and/or other drugs, with a focus on harm minimisation.

This unit applies to people working in alcohol and other drugs (AOD) services and other community service delivery contexts.

This course is delivered and assessed as a cluster comprising of the following three units of competency:
- Provide needle syringe services CHCAOD003
- Work with clients who are intoxicated CHCAOD002
- Provide AOD withdrawal services CHCAOD005

These units are delivered and assessed together

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCAOD002 Work with clients who are intoxicated


2. Reduce harm or injury to self, client and others

2.1 Maintain calm and confident manner in contact with client
2.2 Conduct interactions with clients in a fair, just, humane and positive manner
2.3 Use strategies identified in organisation response plan
2.4 Maintain safety of client, self and others using established procedures
2.5 Provide services to client in a manner consistent with organisation infection control guidelines
2.6 Follow established procedures to seek emergency assistance

1. Provide services to intoxicated clients

1.1 Assess level of intoxication and nature and extent of alcohol and/or drug use
1.2 Report behaviour or physical status inconsistent with alcohol and/or drug use to the appropriate person and/or seek assistance
1.3 Identify the need for first aid and seek assistance from a health professional as required
1.4 Provide client with a safe and secure environment in which to sober up/come down
1.5 Monitor client’s physical state regularly to ensure health and safety
1.6 Accurately document services provided to client


3. Assist client with longer term needs

3.1 Assist client with activities of daily living
3.2 Provide information on AOD issues and availability of support services
3.3 Contact families and/or support networks at client request and in accordance with organisation policies
3.4 Assess client in accordance with organisation policy and procedure to determine if they represent a risk to themselves or others by leaving the facility


Learning Outcomes

On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements

Overview of Assessment


Assessment 1: Development of a harm reduction plan for a fictitious client

Assessment 2: Role play to demonstrate how you assist your client with education and information in syringe support services.

Assessment 3: Presentation in small groups of research into the sobering- up services in Australia and overseas