Course Title: Develop and provide person-centred service responses

Part A: Course Overview

Program: C4365 Certificate IV in Disability

Course Title: Develop and provide person-centred service responses

Portfolio: DSC Portfolio Office

Nominal Hours: 135

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2016,
Term1 2017

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to develop, implement and monitor service responses with a person with disability. Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service delivery which supports the person’s aspirations, needs, rights and interests.

This unit applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.

This unit is delivered and assessed in a cluster with:

CHCDIS008 - Facilitate community inclusion and participation

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCDIS005 Develop and provide person-centred service responses


1. Work with the person to develop and implement person-centred responses

2. Review and monitor person-centred responses

3. Provide service delivery within a quality framework

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Overview of Assessment

 Task                    AssessmentWord limit or equivalent
 1  Workshop: Scenarios and written responses looking at inclusion - barriers and strategies 200 words per question
 2 Case study part 1: Written responses based on a person whom you support  200 words per question
3Performance evidence: workplace professional discussion and sighting of evidence of work roles, responsibilities and training, Third Party report  from workplace supervisorDocuments to be sighted by Assessor within the agency guidelines for privacy and confidentiality.