Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will focus on the knowledge and skills required to organise, support and monitor individual with disability and complex needs. Your role in will be critical in ensuring their access to the specialist and generic services to meet and support client well being, aspirations, needs and rights and interests.

This unit is taught with:

CHCDIS008  Facilitate community inclusion and participation

CHCDIS005  Develop and provide person-centred services  

CHCDIS010  Provide person-centred services for people with disability with complex needs  

CHCCCS025  Support relationships with carers and families

This unit is assessed with:

CHCDIS010  Provide person-centred services for people with disability with complex needs 

CHCCCS025  Support relationships with carers and families 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  You will be providing person-centred services to people with complex needs in collaboration and/or under the supervision of a relevant professional. 

Details of Learning Activities


  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule



Class content


Unit of competency &  elements

Due date


Disability work in a diverse community, maintaining networks

  • Course content and assessment
  • Individual and community networks
  • Diversity – cultural, religious, economic, social, gender, sexuality
  • Communication and language needs
  • CHCDIV001,  CHCDIS010, CHCCCS025 Assessment task 1: in-class Questions 1-6, 8/8/16.



2, 3,



1, 2, 3, 4



1, 2, 3,



2, 4




Assessment task 1: in-class Questions

Assessment task 2:  Case Study Part 2

Assessment task 3 – Performance evidence

Workplace appointment to be scheduled


Working in a holistic framework to meet complex needs

  • Course content
  • Diversity in our society
  • Complex needs – what are they?
  • Assessment of issues and needs
  • Working with specialist and generic services
  • CHCDIV001, CHCDIS010 & CHCCCS015 – Assessment task 1 – Individual responses, in- class time allocated questions 1-6.



1, 2,



1, 3, 4








Assessment task 1: in-class Questions

Assessment task 2:  Case Study Part 2

Assessment task 3 – Performance evidence

Workplace appointment to be scheduled


Learning Resources

Prescribed Texts


Other Resources

Additional resources available both in class and online.  

Overview of Assessment



Assessment Type

Word limit or equivalent

Assessment one

Work responsibilities and practice – short answer questions

200 words per response

Assessment two

Case Study Part 2– based on a person whom you support

Use of RMIT or  organisational formats

Assessment three

Professional Discussion and workplace evidence, Third Party Report


Assessment Tasks


This course is assessed in accordance with competency based assessment.  The unit CHCDIV001 Work with diverse people  is assessed with CHCDIS010 Provide person-centred services to people with disability with complex needs and CHCCCS025  Support relationships with carers and families. 

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).  You will receive a full assessment brief and it will be available on the Blackboard site accessed via MyRMIT. 

Assessment Task 1:  Work responsibilities and practice – short answer questions

You will answer questions about your work practices, responsibilities and roles as disability staff in working with people with disabilities.  The questions relate to the areas of diversity, complex needs and your support for relationships between clients and their families and carers. 


Assessment Task 2: Case Study Part 1 – based on a person whom you support

The Case Study Part 2 – CHCDIV001, CHCDIS010, CHCCCS025.  Through careful selection of a client whose profile and needs match the 3 units, you will build on evidence of your knowledge, skills and work practices working with diverse people,  providing person-centred services to people with disability with complex needs, supporting relationships with carers and families.   We will spend some time in early workshops talking about the requirements for the units, linking those to your job roles and responsibilities.   Clients, families/carers and the organisation should be consulted to inform them of the purpose and outline of the Case study so that they are able to make an informed decision around consent.  All identifying details will be altered by each student as they prepare their responses to each part of the Case Study.

Due date: 16/9/16

Assessment Task 3: Professional Discussion and performance evidence

This describes skills and knowledge you can demonstrate via your job role working with diverse people,  providing person-centred services to people with disability with complex needs supporting relationships with carers and families.  This will be provided via a professional discussion and presentation of workplace evidence during planned workplace visits.

Due date: to be scheduled with students

When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this unit. 

Assessment Matrix

An assessment matrix for this unit will be available from the Program Coordinator

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview