Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: VE 2018

Class Number: 2946

Class Section: DISH

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will focus on the knowledge and skills required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people and their carers and families.

This unit is taught with:


CHCCCS025  Support relationships with carers and families

CHCDIS010  Provide person-centred services for people with disability with complex needs  

HLTAP001- Recognise healthy body systems

CHCCCS016 - Respond to client needs

This unit is assessed with:

CHCCCS025  Support relationships with carers and families 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  

Details of Learning Activities

  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule

Workshop 1

  • Assess and acknowledge the role and importance of carers and family members for the person
  • Involve carers and family in the design and delivery of the persons support services
  • Access and equity
  • Workplace diversity
  • Identify and reflect on own social and cultural perspectives and biases
  • Work with awareness of own limitations in self and social awareness
  • Appreciate diversity and inclusiveness and their beliefs
  • Read and interpret individual plan, goals and confirm required equipment, process and aids

Workshop 2:

  • Identify key changes that may include risk of care relationship breakdown
  • Support the person, carer and family to identify and use strategies that maximise positive aspects of change and transition
  • Support carers, family and friends to maximise ongoing support and involvement in the life of the person
  • Responding to diversity/culture and age
  • Contribute to the development of workplace and professional relationships based on appreciation of diversity
  • Use work practices that make environment safe for all non-discriminatory attitude
  • Legislation
  • Effective strategies to communicate in the most efficient way possible

Workshop 3:

  • Respect the confidentiality and privacy of the carer as well as the person with support needs
  • Current best practice approaches for service delivery
  • Identify and respond to the need for services required by the carer and issues that may impact on the physical and emotional health and well-being of the carer
  • Communicating with assistance from a bilingual person
  • Negotiating cross-cultural conflict
  • Address any difficulties with appropriate people
  • How to overcome communication barriers


Learning Resources

Prescribed Texts


Other Resources

Additional resources available both in class and online.

Overview of Assessment



Assessment Type

Word limit or equivalent

Assessment one

Theory to practical questions

200 words per response

Assessment two

Scenario response task

  Answer the questions that are linked to the scenario as required  

Assessment three

Professional Discussion and workplace evidence, Third Party Report

Documents to be sighted by Assessor within agency guidelines for privacy and confidentiality

Assessment Tasks

This course is assessed in accordance with competency based assessment.  The unit CHCDIV001 Work with diverse people  is assessed with  CHCCCS025  Support relationships with carers and families. 

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. 

Assessment Task 1: Theory to practice questions

You will answer questions about your work practices, responsibilities and roles as disability staff in working with people with disabilities.  The questions relate to the areas of diversity,  and your support for relationships between clients and their families and carers. 


Assessment Task 2: Scenario responses

You will be presented with a scenario where you will address the specific diversity needs and considerations for a person with a disability and their family and carers. You will be required to answer a series of questions on how you would be respond and support the person and their family/carers.

Assessment Task 3: Professional Discussion and performance evidence, Third Party Report

This describes skills and knowledge you can demonstrate via your job role working with diverse people and supporting relationships with carers and families.  This will be provided via a professional discussion and presentation of workplace evidence during planned workplace visits, and a third Party Report from your team leader or manager.

When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this unit. 


Assessment Matrix

An assessment matrix for this unit will be available from the teaching staff and on Canvas

Other Information

This is a Work Integrated Learning course 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions 

You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  1. a) You believe an error has occurred in the calculation of the grade; or,
  2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
  3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview