Course Title: Meet personal support needs

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6079C

Course Title: Meet personal support needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to determine and respond to an individual’s physical personal support needs and to support activities of daily living.

This unit will be delivered in workshops with other units:

CHCWHS002   Follow safe work practices for direct care

CHCLEG003  Manage legal and ethical compliance

HLTAAP001- Recognise healthy body systems

It will be assessed with:

HLTAAP001 Recognise healthy body systems  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS011 Meet personal support needs


1. Determine personal support requirements

Performance Criteria:

1.1 Review individualised plan and confirm required equipment, processes and aids

1.2 Identify requirements outside of scope of own role and seek support from relevant people

1.3 Consider the potential impact that provision of personal support may have on the person and confirm with supervisor

1.4 Consider specific cultural needs of the person

1.5 Consider specific physical and sensory needs of the person

1.6 Identify risks associated with the provision of support and confirm with supervisor  


2. Maximise participation

Performance Criteria:

2.1 Discuss and confirm person’s own preferences for personal support in a positive way

2.2 Consider and confirm the person’s level of participation in meeting their personal support needs

2.3 Provide the person with information to assist them in meeting their own personal support needs


3. Provide personal support

Performance Criteria:

3.1 Safely prepare for each task and adjust any equipment, aids and appliances

3.2 Take account of identified risks in the provision of personal support and technical support activities

3.3       Identify and respond to routine difficulties during support routines, and report more complex problems to supervisor

3.4 Identify changes in the person’s health or personal support requirements and report to supervisor

3.5 Work with the person and supervisor to identify required changes to processes and aids

3.6 Maintain confidentiality, privacy and dignity of the person 


4. Complete reporting and documentation

Performance Criteria:

4.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor

4.2 Complete and maintain documentation according to organisation policy and protocols

4.3 Store information according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities


  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule


Worksh’p number






  • Overview of course content and assessment requirements.
  • WHS/OHS knowledge for direct service workers
  • Legal frameworks, definitions, employer and employee rights and obligations
  • Organisational arrangements and procedures
  • Working with people



1, 2, 3, 4, 5


1, 2


1, 3, 4



The healthy human body and providing personal care support

  • Recognising and maintaining good health
  • Identifying personal support needs
  • Strategies for personal support needs in an OHS framework
  • Maximising personal choice and preferences
  • Recording information and using to ensure best support


3, 4, 5


1, 2


1, 2, 3, 4


3, 4


Learning Resources

Prescribed Texts


Other Resources

Resources will be provided in workshops.

Overview of Assessment


Assessment Type

Word limit or equivalent

Assessment one

 part a: Scenario- written response

Part b: Quiz

Short answers, 200-300 words per question

True or false

Assessment two

Written response to questions

 Short answers  50-200 words per question

Assessment three

Practical demonstration

Performance evidence: workplace professional discussion and sighting of evidence of work roles, responsibilities and training, Third Party report from workplace supervisor

In class demonstration

Documents to be sighted by Assessor within agency guidelines for privacy and confidentiality


Assessment Tasks


This course CHCCCS011 Meet personal support needs, is assessed in accordance with competency based assessment.  The unit CHCWHS002 Follow safe work practices for direct client care is assessed separately. 

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).  You will receive a full assessment brief on date tbc and it will be available on the Blackboard site accessed via MyRMIT.


Assessment Task 1: Quiz and scenario & response. Matching answers, 300 words per scenario

Matching Body system with function, disease with definition, responding to scenarios around personal care and support strategies, aids and requirements using your knowledge, experience and the organisational policy and procedures.



Assessment Task 2: Short answer questions 50 – 200 words per response

Using the information, discussions and materials from workshops, organisational policy, procedure and practices and your experience respond to the questions about personal care and support to maintain health and well being.


Assessment Task 3: Performance evidence: practical skills demonstration, workplace professional discussion and sighting of evidence of your work role and responsibilities as a disability worker meeting clients personal support needs. As part of the required evidence determining competence students must provide evidence of work performance. You will participate in a planned practical skills demonstration in your workplace, clinical classroom or other appropriate setting, and a professional discussion at your workplace to present the assessor with appropriate evidence of your work practice. Agency guidelines for privacy and confidentiality will be followed.


Assessment Matrix

An assessment matrix for this unit will be available from the Program Coordinator 

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview