Course Title: Follow safe work practices for direct client care

Part B: Course Detail

Teaching Period: VE 2018

Class Number: 2644

Class Section: FSSI

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: OHTH5920C

Course Title: Follow safe work practices for direct client care

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 03 99250886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 25

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge you require to work safety in the direct services sector.  Your focus will be on maintaining your safety, that of the people you support and your colleagues and, where appropriate, members of the public.

This unit will be delivered with:

HLTAAP001 Recognise healthy body systems

CHCCCS011 Meet personal support needs

CHCLEG003 Manage legal and ethical compliance

It will be assessed separately.  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTWHS002 Follow safe work practices for direct client care


1. Follow safe work practices for direct client care

Performance Criteria:

1.1 Follow workplace policies and procedures for safe work practices

1.2 Identify existing and potential hazards in the workplace, report them to designated persons, and record them according to workplace procedures

1.3 Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures

1.4 Follow workplace policies and procedures to minimise risk

1.5 Identify and report incidents and injuries to designated persons according to workplace procedures



2. Follow safe work practices for manual handling

Performance Criteria:

2.1 Follow manual handling procedures and work instructions for minimising manual handling risk

2.2 Identify manual handling hazards and report in line with workplace procedures

2.3 Apply control measures for minimising manual handling risk


3. Follow safe work practices for infection control

Performance Criteria:

3.1 Follow standard precautions as part of own work routine to prevent the spread of infection

3.2 Recognise situations when additional infection control procedures are required

3.3 Apply additional precautions when standard precautions alone may not be sufficient to prevent transmission of infection

3.4 Identify risks of infection and report them according to workplace procedures


4. Contribute to safe work practices in the workplace

Performance Criteria:

4.1 Raise WHS issues with designated persons according to organisational procedures

4.2 Participate in workplace safety meetings, inspections and consultative activities

4.3 Contribute to the development and implementation of safe workplace policies and procedures in own work area


5. Reflect on own safe work practices

Performance Criteria:

5.1 Identify ways to maintain currency of safe work practices in regards to workplace systems, equipment and processes in own work role

5.2 Reflect on own levels of stress and fatigue, and report to designated persons according to workplace procedures

5.3 Participate in workplace debriefing to address individual needs

Learning Outcomes

On successful completion of the unit you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying this knowledge and these skills, you will maintan your own safety and that of others in your work environments.

Details of Learning Activities

  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule

Session 1:

WHS/OHS in the disability service sector
• Overview of course content and assessment requirements.
• WHS/OHS knowledge for direct service workers
• Legal frameworks, definitions, employer and employee rights and obligations
• Organisational arrangements and procedures
• Working with people
• Assessment task 2: in-class Worksite risk assessment.
Providing personal care support
• Identifying personal support needs
• Strategies for personal support needs in an OHS framework
• Recording information and using to ensure best support

Session 2:

OHS and Manual handling – practical session, on campus.
Instruction and assessment:
• Manual handling equipment – hoists, wheelchairs, shower chairs, walking frames
• Manual handling techniques – transfer, support,
• Personal care tasks – showering, dressing, grooming, shaving, mealtime assistance techniques


Session 3:

The healthy human body and providing personal care support in a person centred framework
• Recognising and maintaining good health
• Identifying personal support needs
• Maximising personal choice and preferences
• Recording information and using to ensure best support

Learning Resources

Prescribed Texts


Other Resources

Readings and other resources necessary for this course will be available through Blackboard. You will also use legislative and policy guidelines and documents including those of your agency.  A copy of “WorkSafe Victoria Disability services – occupational health and safety compliance kit.” will be provided to each student by the university. 

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.


As noted you will use legislative and policy documents on current disability and community services practice for much of your reading and research. Commonly used websites may include:

The Department of Health and Human Services:

World Health Organization:

WorkSafe Victoria:

The National Disability Insurance Agency:

Your access to your agency website as an employee will allow you to use policy and practice documents, guidelines and, where appropriate, client records during your studies. You are expected to follow Agency guidelines regarding client, family and agency privacy and confidentiality at all times.  

You are advised to look at the course at myRMIT for ongoing updated information.


Overview of Assessment

Assessments will include:

AssessmentAssessment TypeWord limit or equivalent
Assessment oneTheory QuestionsTrue/False, short answer ,200 words per response
Assessment twoIn class Workplace risk assessmentWorkSafe Victoria worksite risk assessment tool
Assessment three

Performance evidence: workplace professional discussion and sighting of evidence of work roles, responsibilities and training,Third Party report  from workplace supervisor

documents to be sighted by Assessor within the agency guidelines for privacy and confidentiality.  








Assessment Tasks

This unit HLTWHS002 Follow safe work practices for direct client care is assessed in accordance with competency based assessment. 

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria). You will receive a full assessment brief on date tbc and it will be available on the Blackboard site accessed via MyRMIT.

Assessment Task 1: Theory Questions

You will respond to a number of theory questions about WHS/OHS and procedures followed in the disability services sector and your workplace. Questions may be True/False, multiple choice or require a short sentence or list.   The questions will be drawn from the workshop materials and your workplace practices.

Assessment Task 2: Workplace risk assessment using the WorkSafe Victoria worksite risk assessment tool.

You will use the WorkSafe Victoria “Occupational violence: risk assessment checklist” to undertake a risk assessment on a worksite/support activity in which you have a regular role. The support activity may be on or off site.  

Assessment Task 3: Performance evidence: workplace professional discussion and sighting of evidence of work roles and responsibilities, Third Party Report from workplace supervisor. As part of the required evidence determining competence students must provide evidence of work performance in WHS/OHS. You will participate in a planned professional discussion about following safe work practices for direct client care at your workplace and present the assessor with appropriate evidence of your work practice. Agency guidelines for privacy and confidentiality will be followed.

Due date: to be negotiated with each student individually.

When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this course.

Assessment Matrix

An assessment matrix for this unit will be available from the Program Coordinator.

Other Information

This is a Work Integrated Learning course and you will be assessed either in a simulated environment or the workplace. 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview