Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4367 - Certificate IV in Allied Health Assistance

Course Contact: Veemita Kaul

Course Contact Phone: 9925 4662

Course Contact Email: veemita.kaul@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes



Details of Learning Activities

A combination of activities will support students learning in this course, such as:

  • Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course  
  • Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning 
  • Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience 
  • Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics 
  • Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas 
  • Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts 
  • To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
  • Visit to Immigration Museum


Teaching Schedule

There will be  face to face teaching classes on Tuesday afternoon sessions( 1.30-4.30) and other learning will be undertaken through online teaching.

The face to face meetings will be held in the weeks of -

13/03/17

20/03/17

27/03/17

03/04/2017

The students will be required to visit Immigration Museum and the date for the visit will be posted on blackboard

 

 

 

 

 

 

 


Learning Resources

Prescribed Texts

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 


References

Ref 3

3

Ref 6

6

Ref 6

6

ref 6

6

ref 6

6

ref 6

6

Ref 11

11

Ref 11

11

Ref 11

11

Ref 11

11

Ref 11

11

Ref 11

11


Other Resources

PowerPoint Presentations as learning materials

Related Videos to be shown in class

 

Additional learning materials available through learning Hub

RMIT Library (www.RMIT.edu.au/library)


Overview of Assessment

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as  Work Integrated Learning (WIL) placement activity.
 
Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
 
Assessment Tasks

1. Reflective Journal

2. Clinic skills Checklist


The skills and knowledge to be assessed within this unit replicate real work skills within the industry. 

 Assessment Matrix

ASSESSMENT METHODS/TYPES OF EVIDENCE:

 

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

  

NATIONAL UNIT CODE : CHCDIV001

NATIONAL UNIT NAME: Work with Diverse People

RMIT CODE: EMPL7092C

Elements

Performance Criteria

Related Assessment Tasks

Assessment Method/

Types of Evidence  

1.    Reflect on own perspectives

1.1Identify and reflect on own social and cultural perspectives and biases

Reflective Journal

Assignment/

Project 

1.2Work with awareness of own limitations in self and social awareness

Clinic Skills Checklist

Workplace performance

1.3Use reflection to support own ability to work inclusively and with understanding of others

Reflective Journal

Assignment/

Project 


Assessment Tasks

 

The assessment for this unit is in three parts:

  1. Research assignment due on 21st April 2017
  2. A reflective journal due on 21st April 2017
  3. Assessment in clinical practice of your ability to communicate with people from diverse backgrounds and situations.- due within 3 days of completing your clinical placement

 

 Performance Evidence booklet due after 3 days of completion of the clinical placement.

The students are required to participate in all class room based activities so attendance will be compulsory.

 

 


Assessment Matrix

 

Assessment Matrix for Work with Diverse people (CHCDIV001)

Certificate IV in Allied Health Assistance( C4367)

ASSESSMENT METHODS/TYPES OF EVIDENCE:

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

A

B

C

D

E

F

G

H

I

 

UNIT CODE CHCDIV001

UNIT NAME  Work with diverse people

Delivery Sequence Number:

Cluster: N/A

Foundation Skills:      Yes   No

Elements

Performance Criteria

Related Training Materials

Related Assessment Tasks

Assessment Method See legend above

  1. Reflect on own perspectives

1.1    Identify and reflect on own social and cultural perspectives and biases

Student reflection in class activity

Research assignment Reflective journal

B

1.2    Work with awareness of own limitations in self and social awareness

Student reflection in class activity

 Research assignment Reflective journal

B,D

1.3    Use reflection to support own ability to work inclusively and with understanding of others

Student reflection in class activity

 Research assignment Reflective journal

B,D

1.4    Identify and act on ways to improve own self and social awareness

Student reflection in class activity

 Research assignment Reflective journal

B,D

  1. Appreciate diversity and inclusiveness, and their benefits

2.1.  Value and respect diversity and inclusiveness across all areas of work

Immigration Museum Visit/ learning materials

 Research assignment Reflective journal

C,D and  F

2.2.  Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

Immigration Museum Visit/ learning materials

 Research assignment Reflective journal

F

2.3.  Use work practices that make environments safe for all

Immigration Museum Visit/ learning materials

 Research assignment Reflective journal

F

  1. Communicate with people from diverse backgrounds and situations

3.1    Show respect for diversity in communication with all people

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

D, F

3.2    Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

C ,D  and F

3.3    Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

D, F

3.4    Seek assistance from interpreters or other persons according to communication needs

 Learning materials

Classroom activities

Performance evidence booklet

F

  1. Promote understanding across diverse groups

4.1    Identify issues that may cause communication misunderstandings or other difficulties

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

C, I and F

4.2    Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

C, I and F

4.3    Make an effort to sensitively resolve differences, taking account of diversity considerations

Student reflection in class activity/ learning materials

Classroom activities

Performance evidence booklet

C, I and F

4.4    Address any difficulties with appropriate people and seek assistance when required

Llearning materials

Classroom activities

Performance evidence booklet

C, I and F

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:

 · selected and used appropriate verbal and non verbal communication

 · recognised situations where misunderstandings may arise from diversity and formed appropriate responses

 

 

 

 

 

 

 

 

Clinical Placement / Performance evidence booklet

 

 

 

 

 

 

 

F and H

Required Knowledge/ Knowledge Evidence

  • concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles
  • concepts and definitions of diversity
  • own culture and the community attitudes, language, policies and structures of that culture
  • and how they impact on different people and groups
  • features of diversity in Australia and how this impacts different areas of work and life:
  • political
  • social
  • economic
  • cultural
  • legal and ethical considerations (international, national, state/territory, local) for working
  • with diversity, how these impact individual workers, and the consequences of breaches:
  • discrimination:
  • age
  • disability
  • racial
  • sex
  • human rights:
  • Universal declaration of human rights
  • relationship between human needs and human rights
  • frameworks, approaches and instruments used in the workplace
  • rights and responsibilities of workers, employers and clients, including appropriate
  • action when rights are being infringed or responsibilities not being carried out
  • key areas of diversity and their characteristics, including:
  • culture, race, ethnicity
  • disability
  • religious or spiritual beliefs
  • gender, including transgender
  • intersex
  • generational
  • sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
  • key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander
  • cultures, including:
  • social, political and economic issues affecting Aboriginal and/or Torres Strait Islander
  • people
  • own culture, western systems and structures and how these impact on Aboriginal
  • and/or Torres Strait Islander people and their engagement with services
  • potential needs of marginalised groups, including:
  • protective factors
  • physical, mental and emotional health issues/care needs

 

Immigration Museum visit/ class room learning and reflections by each student

Completion of Workbook  and online quizzes/ Student individual reflections

B, C, D and I

 

 

 

 

 

Other Information

All classes compulsory to attend as class activities are a part of performance evidence.

Course Overview: Access Course Overview