Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4367 - Certificate IV in Allied Health Assistance

Course Contact: Veemita Kaul

Course Contact Phone: 9925 4662

Course Contact Email: veemita.kaul@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre­requisites or corequisites for this unit of competency

Course Description

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. 

This course applies to all workers and includes a Work Integrated Learning experience in which your knowledge and skills will  be applied and assessed in a real or simulated workplace context and where feedback from industry
and/or community is integral to your experience.

This course includes clinical placement


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


The critical learning for this course takes place in clinical placement within the health sector and within simulations in RMIT.
As a student in this course you will be instructed in skills through demonstration, modelling and roleplay.

Skills development is supported by lectures on theory and underpinning knowledge, classroom discussions, group work, research and reflective practice.
On completion of this course you should be able to:

  1. Reflect on own perspectives
  2. Appreciate diversity and inclusiveness, and their benefits
  3. Communicate with people from diverse backgrounds and situations
  4.  Promote understanding across diverse groups


Details of Learning Activities

A combination of activities will support students learning in this course, such as:


- Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
- Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
- Observations of performance in the clinical placement or simulated environment will be a valuable part of your learning experience
- Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
- Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
- Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
- To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform


 


Teaching Schedule

 Date and time Topics
 

09/08/2017

 1.30-4.30 p.m

Topic 1-Reflect on own perspectives  
 

16/08/2017

1.30-4.30p.m

Topic 2. Appreciate diversity and inclusiveness, and their benefits
 Topic 3. Communicate with people from diverse backgrounds and situations

 

23/08/2017

1.30-4.30p.m

 Topic 4. Promote understanding across diverse groups
 
   


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Tasks- 

Assessment task 1-

Part A Research assignment Q & A
Part B Video presentation
This assessment task supports Course learning Outcomes (CLOs) 1, 2 & 4

Assessment Task 2:
Reflection based on clinical placement
This assessment task supports Course learning Outcomes (CLOs) 1, 2, 3 & 4

Assessment Task 3: Clinical placement
This assessment task supports knowledge assessment
Students are provided with an assessment overview for the course and a descriptor for each
assessment task.
Feedback is provided on each assessment.


 
 

 


Assessment Tasks

 

Assessment tasks-

Assessment 1-               Written tasks--- Due on 4th Sept. 2017

Assessment task 2-      Reflective Journal- Due on 7th Sept. 2017

 Assessment task 3- Performance evidence - During classroom sessions, simulated scenarios will be done to assess the performance evidence tasks.

It is important to attend all classes due to ongoing assessments in the class.

The students will receive satisfactory/ not satisfactory result for each assessment task. The students can receive Competency achieved/ Not yet competent result for this competency.

The students are required to receive satisfactory result in each task to receive a competency achieved results for this competency.


Assessment Matrix

UNIT CODE CHCDIV001

UNIT NAME  Work with diverse people

Delivery Sequence Number:

Cluster: N/A

Foundation Skills:      Yes   No

Elements

Performance Criteria

Related Training Materials

Related Assessment Tasks

Assessment Method See legend above

1.       Reflect on own perspectives

1.1    Identify and reflect on own social and cultural perspectives and biases

Student reflection in class activity

Written tasks, reflective journal and simulated case scenarios

I, D, G

1.2    Work with awareness of own limitations in self and social awareness

Student reflection in class activity

Written tasks, reflective journal and simulated case scenarios

I, D, G

1.3    Use reflection to support own ability to work inclusively and with understanding of others

Student reflection in class activity

Written tasks, reflective journal and simulated case scenarios

I, D, G

1.4    Identify and act on ways to improve own self and social awareness

Student reflection in class activity

Written tasks, reflective journal and simulated case scenarios

I, D, G

2.       Appreciate diversity and inclusiveness, and their benefits

2.1.  Value and respect diversity and inclusiveness across all areas of work

Immigration Museum Visit/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

2.2.  Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

Immigration Museum Visit/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

2.3.  Use work practices that make environments safe for all

Immigration Museum Visit/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

3.       Communicate with people from diverse backgrounds and situations

3.1    Show respect for diversity in communication with all people

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

3.2    Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

3.3    Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

3.4    Seek assistance from interpreters or other persons according to communication needs

 Learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

4.       Promote understanding across diverse groups

4.1    Identify issues that may cause communication misunderstandings or other difficulties

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

4.2    Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

4.3    Make an effort to sensitively resolve differences, taking account of diversity considerations

Student reflection in class activity/ learning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

4.4    Address any difficulties with appropriate people and seek assistance when required

Llearning materials

Written tasks, reflective journal and simulated case scenarios

I, D, G

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

·         undertaken a structured process to reflect on own perspectives on diversity

·         recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:

 · selected and used appropriate verbal and non verbal communication

 · recognised situations where misunderstandings may arise from diversity and formed appropriate responses

 

 

Written tasks, reflective journal and simulated case scenarios

 

 

 

 

 

 

D

Knowledge evidence

·         concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles

·         concepts and definitions of diversity

·         own culture and the community attitudes, language, policies and structures of that culture

·         and how they impact on different people and groups

·         features of diversity in Australia and how this impacts different areas of work and life:

·         political

·         social

·         economic

·         cultural

·         legal and ethical considerations (international, national, state/territory, local) for working

·         with diversity, how these impact individual workers, and the consequences of breaches:

·         discrimination:

·         age

·         disability

·         racial

·         sex

·         human rights:

·         Universal declaration of human rights

·         relationship between human needs and human rights

·         frameworks, approaches and instruments used in the workplace

·         rights and responsibilities of workers, employers and clients, including appropriate

·         action when rights are being infringed or responsibilities not being carried out

·         key areas of diversity and their characteristics, including:

·         culture, race, ethnicity

·         disability

·         religious or spiritual beliefs

·         gender, including transgender

·         intersex

·         generational

·         sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual

·         key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander

·         cultures, including:

·         social, political and economic issues affecting Aboriginal and/or Torres Strait Islander

·         people

·         own culture, western systems and structures and how these impact on Aboriginal

·         and/or Torres Strait Islander people and their engagement with services

·         potential needs of marginalised groups, including:

·         protective factors

·         physical, mental and emotional health issues/care needs

 

 

Written tasks, reflective journal and simulated case scenarios

I, D, G

 

 

 

 

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