Course Title: Deliver and monitor a service to customers

Part A: Course Overview

Program: C4375 Certificate IV in Optical Dispensing

Course Title: Deliver and monitor a service to customers

Portfolio: Vocational Education

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG7965C	City Campus	TAFE	155T Vocational Health and Sciences	Face-to-Face or Internet or Workplace	Term2 2016
MKTG7965C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	Term1 2017, Term1 2018, Term1 2019, Term1 2020

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG7965C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2018 (All)
MKTG7965C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2019 (All)
MKTG7965C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2020 (All)

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au

Course Description

         

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	BSBCUS301 Deliver and monitor a service to customers
Elements:	1. Identify customer needs 2. Deliver a service to customers 3. Monitor and report on service delivery

Learning Outcomes

See elements above

Overview of Assessment

Assessment Task 1: Assignment

Assessment Task 2: Workplace Evidence Log