Course Title: Sell products and services

Part A: Course Overview

Program: C4375 Certificate IV in Optical Dispensing

Course Title: Sell products and services

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7966C

City Campus

TAFE

155T Vocational Health and Sciences

Face-to-Face or Internet or Workplace

Term2 2016

MKTG7966C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

Term1 2017,
Term1 2018,
Term1 2019

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7966C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

VE 2018 (All)

MKTG7966C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

VE 2019 (All)

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au



Course Description

This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment.  It involves the use of sales techniques and encompasses key selling skills, from approaching the customer to closing the sale.  It requires a basic level of product knowledge and the recognition and demonstration of verbal and non‑verbal communication skills to determine customer requirements, sell the benefits of products and services, overcome objections and close sales.

Personal evaluation is used to maximise sales, according to industry codes of practice, relevant legislation and store policy.

 

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

SIRXSLS201 Sell products and services

Elements:

1. Develop and apply product knowledge

2. Approach customer

3. Gather and respond to information

4. Sell benefits

5. Overcome objections

6. Close sale

7. Maximise sales opportunities


Learning Outcomes

See elements above


Overview of Assessment

 

Assessment Task 1: Assignment

Assessment Task 2: Workplace Evidence Log