Course Title: Sell products and services
Part A: Course Overview
Program: C4375 Certificate IV in Optical Dispensing
Course Title: Sell products and services
Portfolio: Vocational Education
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7966C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Internet or Workplace |
Term2 2016 |
MKTG7966C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
Term1 2017, Term1 2018, Term1 2019, Term1 2020 |
Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7966C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2018 (All) |
MKTG7966C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2019 (All) |
MKTG7966C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2020 (All) |
Course Contact: Jade Cusworth
Course Contact Phone: 03 9925 8382
Course Contact Email: jade.cusworth@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses key selling skills, from approaching the customer to closing the sale. It requires a basic level of product knowledge and the recognition and demonstration of verbal and non‑verbal communication skills to determine customer requirements, sell the benefits of products and services, overcome objections and close sales.
Personal evaluation is used to maximise sales, according to industry codes of practice, relevant legislation and store policy.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
SIRXSLS201 Sell products and services |
Elements: |
1. Develop and apply product knowledge 2. Approach customer 3. Gather and respond to information 4. Sell benefits 5. Overcome objections 6. Close sale 7. Maximise sales opportunities |
Learning Outcomes
See elements above
Overview of Assessment
Assessment Task 1: Assignment
Assessment Task 2: Workplace Evidence Log