Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

See elements above

Details of Learning Activities

Learning Activities

All learning activities you will undertake within the course are designed to provide you with the skills, knowledge and attitudes required to perform to the standard expected in the health industry.

Learning activities include:

Lectures – introduce you to the key concepts within the course
Practical workshops – provide an opportunity to practise your skills in a simulated work environment
Work placement – provides you with practical experience in an industry environment

Teaching Schedule


 FT18 Full time group

Semester 2 Week 6

What is culture

Introduction to diversity

Discuss own culture

Semester 2 Week 7

Cultural shock

Video on cultural safety

Racism and discrimination

Cultural awareness

Semester 2 Week 8

Cultural diversity in Optical dispensing

Resources – interpreters

Cultural competence

Sexual diversity

Semester 2 Week 9

Communication in diversity

Ineffective /inappropriate communication, strategies for positive relationships

Cultural misunderstandings /conflict

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by: 
• Oral or written questioning 
• Oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.

Please click the following link for further information 








Assessment Tasks

1. A class presentation where you will describe your own cultural background. Identify race or ethnicities that are part of your make-up. Outline your family’s cultural background in terms of your country of origin. What attitudes to other cultural groups have you observed in your own family or community? Why do you think these attitudes exist?

2. Diversity research assignment

3. Workplace evidence log book, a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units.


Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.

Due Dates

The due dates for assessments will vary for the individual program groups. These dates will be posted in Canvas.

Assessment Matrix

Course Overview: Access Course Overview