Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: 03 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness 


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all 


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs 


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required 

Learning Outcomes

See elements above

Details of Learning Activities

A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform

Teaching Schedule

OP Trainee Groups

The program is delivered in five (5) block sessions as follows,

          Session 1: 5 days

          Session 2: 5 days

          Session 3: 5 days

          Session 4: 5 days

          Session 5: 5 days

Specsavers Groups

The program is delivered in five (5) block sessions as follows,

          6 month group                    12 month group

          Session 1: 2 days               Session 1: 2 days

          Session 2: 3 days               Session 2: 4 days

          Session 3: 4 days               Session 3: 3 days

          Session 4: 3 days               Session 4: 3 days

          Session 5: 4 days               Session 5: 4 days

Dates for the teaching sessions will vary for the individual Trainee Program groups. These dates will be posted in Canvas.



FT18 Full Time group


 Semester 2 


What is culture

Introduction to diversity

Discuss own culture


Cultural shock

Video on cultural safety

Racism and discrimination

Cultural awareness


Cultural diversity in Optical dispensing

Resources – interpreters

Cultural competence

Sexual diversity


Communication in diversity

Ineffective /inappropriate communication, strategies for positive relationships

Cultural misunderstandings /conflict

Learning Resources

Prescribed Texts


Other Resources

All learning resources are available on the Canvas learning management system 

RMIT Library (

Overview of Assessment

You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by: 
• Oral or written questioning 
• Oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.

Please click the following link for further information 








Assessment Tasks

Workplace evidence log: a collection of evidence activities to prove competence, knowledge and skill in a variety of elements and performance criteria across a range of units.

Diversity assignment: A research assignment that covers all of the elements of the Work with diverse people course

Please note that you will need to demonstrate competency in all assessment tasks in order to achieve competency for this unit.

Due Dates

The due dates for assessments will vary for the individual Trainee Program groups. These dates will be posted in Canvas.


Due Dates FT18 Full Time group

Diversity assignment due; 28/09/18

Workplace evidence log due; 1/11/18


Assessment Matrix

Levels of Attainment


(Not Yet Satisfactory)


Answer is not yet to the required standard. Demonstrates little or no knowledge of concepts and skills needed.



(Not Yet Satisfactory)


Answer covers basic requirements with limited translation and interpretation of the concepts, skills and procedures learned.





Answer reached the required standards. Interpretation of concepts, skills and procedures learned will enable performance at a level appropriate to the workplace





Answer demonstrates a thorough understanding of the concepts, skills and procedures. Can function independently in different environments.





Other Information

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit  or speak to your Program Coordinator.

If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.): you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit or speak to your Program Coordinator.

You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” . All work submitted for assessment must be submitted electronically unless otherwise advised.

Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy.  

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at  
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at  

Course Overview: Access Course Overview