Course Title: Respond effectively to difficult or challenging behaviour
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: HWSS5669C
Course Title: Respond effectively to difficult or challenging behaviour
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4375 - Certificate IV in Optical Dispensing
Course Contact: Jade Cusworth, Timothy Haigh
Course Contact Phone: 03 9925 8382 / 03 9925 4846
Course Contact Email: firstname.lastname@example.org / email@example.com
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others
These skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
HLTCSD306C Respond effectively to difficult or challenging behaviour
1. Plan response
1.1 Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures
1.2 Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources
1.3 Give priority to safety of self and others in responding to difficult or challenging behaviour
2. Apply response
2.1 Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures
2.2 Seek assistance as required
2.3 Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure
2.4 Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour
2.5 Select appropriate strategies to suit particular instances of difficult or challenging behaviour
3. Report and review incidents
3.1 Report incidents according to organisation policies and procedures
3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility
3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities
3.4 Seek advice and assistance from legitimate sources as and when appropriate
At the end of this unit students should be able to:
- Plan response
- Apply response
- Report and review incidents
Details of Learning Activities
A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
|DATE||Respond effectively to difficult or challenging behaviour|
|19.09.2016||Report and Review Incidents|
Additional learning materials available through Learning Hub
RMIT Library (www.rmit.edu.au/library)
Overview of Assessment
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
Competency based training requires you to be in attendance in order for assessment to be undertaken.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
• you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
• you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
Full Time Students:
Evidence Log and Observation Checklist due by 21.10.16
Online Assessment due by 21.10.16
Course Overview: Access Course Overview