Course Title: Respond effectively to behaviours of concern

Part B: Course Detail

Teaching Period: VE 2020

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6123C

Course Title: Respond effectively to behaviours of concern

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61399258382

Course Contact Email: jade.cusworth@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

ralph.richter@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS020 Respond effectively to behaviours of concern

Element:

1. Identify behaviour and plan response

Performance Criteria:

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern

Element:

2. Apply response

Performance Criteria:

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern

Element:

3. Report and review incidents

Performance Criteria:

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate


Learning Outcomes


1. Identify behaviour and plan response

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern

 

 

2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern

 

 

3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate


Details of Learning Activities

A combination of activities will support students learning in this course, such as:

 

• Refer to Evidence Log and familiarise yourself with the content 

• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course 

• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning 

• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience 

• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics 

• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas 

• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts 

• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform 


Teaching Schedule

 

OP Trainee Groups

The program is delivered in five (5) block sessions as follows

Block 1: 5 days

Block 2: 5 days

Block 3: 5 days

Block 4: 5 days

Block 5: 5 days

Dates for the teaching blocks will be made available  in CANVAS.


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Task 1: Knowledge Assessment    Assessment Task 2: Practical Assessment 


Assessment Tasks

Assessment Task 1:  Knowledge: Written Assignment    Assessment Task 2:  Practical:Requires you to  demonstrate your ability to identify and manage 5 different behaviours of concern in a workplace/simulated workplace environment.


Assessment Matrix

Course Overview: Access Course Overview