Course Title: Determine and confirm client business requirements

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: BUSM7974C

Course Title: Determine and confirm client business requirements

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4378 - Certificate IV in Information Technology Networking

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email: geoff.moss@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit defines the competency required to Determine and confirm client business expectations as prescribed in the ICT Information and Communications Technology Training Package Version 1.0.

When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.
The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTICT401 Determine and confirm client business requirements

Element:

1. Determine context of business need or problem

Performance Criteria:

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 
1.2 Choose information gathering method and develop questions appropriate to business problem
1.3 Develop objectives and identify expected outcomes to be achieved 
1.4 Document the business problem 
1.5 Submit documentation to appropriate person for substantiation.

Element:

2. Gather information

Performance Criteria:

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter 
2.2 Record client responses 
2.3 Analyse gathered information to identify new system requirements and establish problem specifications 
2.4 Document system requirements and problems 
2.5 Analyse physical requirements and identify changes required to implement new systems.

Element:

3. Confirm system specifications

Performance Criteria:

3.1 Check documentation to ensure it meets client business needs 
3.2 Submit documentation to the client for verification of accuracy and approval 
3.3 Make changes to the documentation as necessary and indicated by the client 
3.4 Submit documentation to client for final approval or sign-off.


Learning Outcomes


Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project.

The activities aim to enhance your understanding and knowledge in determining and clarifying business problems, their scope and the means of gathering information about the cause of the problem and the possible solution to that problem.

Through class observation, activities and assignment you will:

  • Learn how to ascertain and clarify what a client’s needs or problems are
  • Learn how to gather information from a client and various sources
  • Develop solutions for the identified problem or need
  • Gather information to establish the system requirements and problems
  • Confirm and document system specifications for client approval 


Details of Learning Activities

Activities in this course are aimed at enabling you to understand the method of determining a business problem, develop some skills in gathering information and to document and confirm the business needs with your client.

You will work through an Integrated Assignment: Integrated Assignment - Sporting Precinct which will involve other courses in the Certificate IV Information Technology Networking program. In this Integrated Assignment you will be presented with a networking business problem where you and your colleagues, in a group, will be required to ascertain the requirements of the business clients from a business case study and through gathering relevant information about the problem presented to you. You will be required to develop a network according to the specification set out in the Integrated Assignment and task requirements specified in class and on Blackboard. There will be a range of class activities and exercises which you will be required to complete for each of the courses in the Integrated Assignment - Sporting Precinct.

For this course you will be required to develop:

  • a business case for the problem where you will ascertain and clarify what a client’s needs or problems are
  • gather information from a client and various sources to scope the project
  • clarify the system requirements and problems
  • develop solutions for the identified problem or need
  • present documentation for client approval
  •  submit final documentation for sign-off
  • As part of this course you will also complete a short online course on Managing Small Projects from the website Lynda.com. On completion of this short course you will receive a certificate, a copy of which you will be required to submit.
    You should retain a copy of the certificate for your Resume or CV.
  • The Internet and YouTube videos will be used as a learning tool and a resource for you to seek and locate relevant information.

Activities may be modified in light of the materials and presentations in the related courses and any modifications made to these courses of your current program.


Teaching Schedule

This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program.  The courses involved in the Integrated Assignment are:

ICTICT401        Determine and confirm client business requirements BUSM7974C
ICTTEN416      Install, configure and test internet protocol network COSC6094C
ICTTEN417      Install, configure and test a router COSC6099C
ICTNWK408     Configure a desktop environment COSC6200C
ICTICT418        Contribute to copyright, ethics and privacy in an ICT environment   COSC7975C
 

ICTICT401 Determine and confirm client business requirements
WeeksTopicsSoftware / ReadingPractical exercisesAssessment
1Introduction to topic.
Overview of course
Introduction to Integrated Assignment – Sporting Precinct
Determining a business problem
Defining the problem
Integrated Assignment – Sporting Precinct - Stage 1
See reading list and online resources
PowerPoint
  
2

Stage 1: create company, introduction; Project Decision Log, goal, scope, Stakeholders
Individual business problem
Methods of information gathering
Identify clients and gathering information
Stakeholders
Project objectives

Lynda.com certificate course: Managing Small Projects
See reading list and online resources
PowerPoints

Lynda.com certificate course: Managing Small Projects
Ascertaining a workplace problem
Group activities
Project Log
Project Decision Log

 
3Stage 1: Inventory list
Gather information
Confirm system specifications
Online resources and class, InternetAscertaining a workplace problem
Group activities
 
4Stage 2a: Inventory list, Excel and Invoices
Gather information
Confirm system specifications
See reading list and online resourcesAssets list & prices
Excel exercises
Invoice
Stage 1 submission
Introduction – Business Information, Project Decision Log, Inventory List, Project Log
5Stage 2a: Assumptions, constraints, WBS, Scope
Documenting problem and confirming nature and extent of problem
See reading list and online resourcesGroup activities 
Assumptions, constraints, WBS, Scope documents
 
6Stage 2a: InvoiceSee reading list and online resourcesGroup activities
Excel exercises
Invoice 
 
7WBS, ScopeSee reading list and online resourcesWBS Stages 2a, 2b submission:
Project Proposal, Assumptions and Constraints Log, Scope document, WBS, Invoice
Mid-Semester break
8Invoice – cabling, data pointsSee reading list and online resourcesInvoice 
9Scope document - updateSee reading list and online resources Scope document 
10Assumptions, constraints, WBS, Intro to Gantt chartSee reading list and online resources 

Assumptions, constraints, WBS documents
Gantt chart

 
11   Stage 3a submission:
Invoice, Scope document, Gantt chart, Project Log, Project decision Log
12Ethics issues (relate to Ethics, Copyright and Privacy course)
Group Activity: ethical issues in Assignment
See reading list and online resources for Ethics, Copyright and Privacy: Ethics Policy ExerciseGroup Activity: ethical issues 
Ethics Policy Exercise
Note:  the Ethics Policy Exercise will be submitted as part of the course: Ethics, copyright and privacy in an ICT environment.
13Draft report Report 
14Review reports, invoice, WBS, Gantt Reports, Invoice, WBS, Gantt  
15Draft Report Report submissionStage 4b submission:  Final Report. 
This will contain all the documents and reports developed during the semester for the Integrated Assignment.
16    

 


Learning Resources

Prescribed Texts


References


Other Resources

All relevant materials will be on Blackboard or provided in class.

Managing Small Projects from the website Lynda.com
 

PowerPoint Presentations:

  • ICAA4041A Determine and confirm client business expectations.pptx
  • Managing Small Projects.pptx
     


Overview of Assessment

Assessment in this course is competency based.  You must be competent in all elements to successfully complete the course.

Your assessment will involve a range of activities and an integrated assignment which will include a number of courses within the Certificate IV Information Technology Networking program.

The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

You will work in a team on a range of activities leading to the production of an integrated assignment and an integrated project. The major part of your assessment will be in these integrated tasks.

Assessment in this course will involve the following major activity:

Integrated Assignment. You are required to use investigative techniques to obtain information and document the business system problem, produce a clear statement of business expectations and needs, including critical business requirements.  This task relates to Elements 1, 2 & 3.

Tasks
1    Introduction – Business Information.  This task relates to Element 1.
2    Project Proposal.  This task relates to Elements 1, 2 & 3.
3    Assumptions and Constraints Log.  This task relates to Elements 1 & 3.
4    Scope document.  This task relates to Elements 1 & 3.
5    Work Breakdown Structure (WBS).  This task relates to Elements 1, 2 & 3.
6    Gantt Chart.  This task relates to Elements 2 & 3.
7    Invoice.  This task relates to Elements 1, 2 & 3.
8    Project Decision Log.  This task relates to Elements 1, 2 & 3.
9    Project Log.  This task relates to Elements 1, 2 & 3.
10  Draft Report.  This task relates to Elements 1, 2 & 3.

Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
• current business needs
• a client expectations brief
• business objectives
• systems, data gathering and appropriate software products.

 


Assessment Tasks

Assessment in this course is competency based assessment. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

The competency based Assessment will consist of a range of class activities and the completion of an Integrated Assignment where you will be a member of a team. The integrated tasks will be assessed within a cluster of courses as well as being assessed individually for this course.

The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program. The courses involved in the Integrated Assignment are:

ICTICT401        Determine and confirm client business requirements BUSM7974C
ICTTEN416       Install, configure and test internet protocol network COSC6094C
ICTTEN417       Install, configure and test a router COSC6099C
ICTNWK408     Configure a desktop environment COSC6200C
ICTICT418        Contribute to copyright, ethics and privacy in an ICT environment COSC7975C

Assessment in this course will involve the following activities:

Individually, you will complete a Lynda.com course as specified in course information on Blackboard:  Managing Small Projects
 

Task
1    Introduction – Business Information
2    Project Proposal
3    Assumptions and Constraints Log *
4    Scope document *
5    Work Breakdown Structure (WBS) *
6    Gantt Chart
7    Invoice
8    Project Decision Log *
9    Project Log *
10  Draft Report

* These documents will be ongoing throughout the semester

There will also be a range of Practical class activities.

Note1:
While you will work as part of a team to research and gather data and information and make business decisions, you will be required to make your own individual submission that demonstrates that the work you are submitting is your own work. It is important that you are aware of the plagiarism rules at RMIT and that you ensure that the work you submit is your own work.

Note 2:
You are permitted to have a maximum of 2 resubmissions for this course, however each individual assessment may only be resubmitted once.
All resubmissions must be completed and submitted no more than 7 days after your work has been graded.

Note 3:
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You may contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 


Assessment Matrix

Assessment Matrix
ElementsStageAssessment item
1.11Introduction – Business Information, Assumptions and Constraints Log, Scope document
1.2 2a,b, 3a, 4Project Decision Log, Introduction – Business Information, Assumptions and Constraints Log, Scope document, Work Breakdown Structure (WBS)
1.3 2a, 4Assumptions and Constraints Log, Scope document, Work Breakdown Structure (WBS)
1.4 1, 2a,b, 3a, 4Introduction – Business Information, Scope document, Project Decision Log, Draft Report
1.5 1, 2a,b, 3a, 4Introduction – Business Information, Scope document, Project Decision Log, Draft Report, Work Breakdown Structure (WBS)
2.1 1, 2a,b, 3a, 4Introduction – Business Information, Scope document, , Draft Report
2.2 1, 2a,b, 3aProject Decision Log, Introduction – Business Information, Assumptions and Constraints Log, Scope document, Work Breakdown Structure (WBS)
2.3 1, 2a,b, 3aProject Decision Log, Introduction – Business Information, Assumptions and Constraints Log, Scope document, Work Breakdown Structure (WBS)
2.4 1, 2a,b, 3a, 4Project Decision Log, Introduction – Business Information, Assumptions and Constraints Log, Scope document, Work Breakdown Structure (WBS), Draft Report
2.5 2a,b, 3a, 4Project Decision Log, Scope document, Work Breakdown Structure (WBS), Draft Report
3.1 2a,b, 3a, 4Scope document, Work Breakdown Structure (WBS), Gantt Chart
3.2 2a,b, 3a, 4Scope document, Work Breakdown Structure (WBS), Gantt Chart, Draft Report
3.3 1, 2aProject Decision Log, Project Log, Assumptions and Constraints Log
3.4 1, 2a,b, 3a, 4Scope document, Work Breakdown Structure (WBS), Gantt Chart, Draft

 

 

 

Other Information

Access to an internet connected computer outside of class times. Internet connected computers are available in the School of Vocational Health and Sciences labs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.

Plagiarism
MIT has a strict policy on plagiarism. Please refer to the RMIT website for more information on this policy. http://www1.rmit.edu.au/students/academic-integrity

Late work
Late work that is submitted without an application for an extension will not be corrected.

Extension of Time for submission of assessable work
A student may apply for an extension of up to 7 days from the original date. They must lodge the application form (available on the web: http://www1.rmit.edu.au/students/assessment/extension) at least the day before the due date. The application is lodged with the School Admin Office on Level 6, Building 51. Students requiring longer extensions must apply for Special consideration.

Special consideration Policy (Late Submission)
Students requiring longer extensions must apply for Special consideration. Form available online at: http://www1.rmit.edu.au/students/specialconsideration/online.
For missed assessments such as exams and tests, you (and your doctor, if you are ill) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (e.g. medical certificate) prior to, or within 48 hours of the scheduled time of the exam or test.

If you miss an assessment task due to unavoidable circumstances you need to follow the procedure of special consideration and apply within the allowed time frame.

If you have any questions about this assessment process, feel free to email me on:
geoff.moss@rmit.edu.au

Course Overview: Access Course Overview