Course Title: Support small scale ICT projects

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: BUSM7976C

Course Title: Support small scale ICT projects

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4378 - Certificate IV in Information Technology Networking

Course Contact: Trevor Stone

Course Contact Phone: +61 3 9925 4545

Course Contact Email: trevor.stone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher:  Trevor Stone

trevor.stone@rmit.edu.au

 

 

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit describes the performance outcomes, skills and knowledge required to support the management of low risk, straightforward information technology (IT) projects within an organisation as prescribed in the ICT Information and Communications Technology Training Package Version 1.0.

This unit applies to information and communications technology (ICT) practitioners who need to support the initiation, implementation and completion of small-scale IT projects. The projects can range across a wide range of ICT related financial, management and business areas. The provision of support within these projects is a key component of ICT environments.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTPMG401 Support small scale ICT projects

Element:

1. Support project commencement

Performance Criteria:

1.1 Confirm business opportunity to ensure the project objectives are understood
1.2 Identify stakeholders and gather requirements
1.3 Prepare a project charter or project proposal and obtain agreement from project sponsor

Element:

2. Support project plan development

Performance Criteria:

2.1 Break down the requirements to identify tasks and resources needed to complete the project plan
2.2 Compile a schedule of project tasks, including realistic timeframes and costs if required
2.3 Allocate task responsibilities to project team members
2.4 Agree on a process with the sponsor to manage risks or unexpected events that may arise and affect project objectives

Element:

3. Support project completion

Performance Criteria:

3.1 Work with project team to ensure project activities meet timeframe, scope, cost and quality expectations
3.2 Monitor and control project risks and issues according to the agreed process
3.3 Verify that project deliverables meet project expectations and sign off as complete
3.4 Train users, if applicable

Element:

4. Support project closure

Performance Criteria:

4.1 Prepare ICT support or maintenance documents if applicable
4.2 Obtain final project sign-off from sponsor and key stakeholders
4.3 Document lessons learned and close the project


Learning Outcomes


Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project. In designing the project you will be required to identify the tasks and resources needed to complete the project and develop a project plan that will involve a costings plan and a project management tool – a Gantt chart. You will then implement this project plan to complete the project.

The Internet will be used as a learning tool and a resource for students to seek and locate relevant information.

Upon completion of this course you will be able to:

  • Identify stakeholders within an organisation
  • cope the task
  • Set project objectives
  • Provide cost estimates
  • Develop a budget within a task prescription
  • Understand milestones and predecessors
  • Undertake resource management
  • Develop a schedule or timeline
  • Develop a work breakdown structure (WBS)
  • Develop a simple Gantt chart
  • Relate work in this course to the work in other courses within the cluster.


Details of Learning Activities

Activities in this course are aimed at enhancing student understanding and knowledge of the concepts of simple project management and its application in the workplace and the IT profession.  You will project manage the tasks in an Integrated Project through the semester.

You will work through an Integrated Project: Integrated Project – Airport which will involve other courses in the Certificate IV Information Technology Networking program. For the Integrated Project you will be presented with a networking business problem where you and your colleagues, in a group, will be required to ascertain the requirements of the business clients from a business case study and through gathering relevant information about the problem presented to you. You will be required to develop an IT network according to the specification set out in the Integrated Project and task requirements specified in class and on Canvas. There will be a range of class activities and exercises which you will be required to complete for each of the courses in the Integrated Project - Airport. 

For this course you will be required to:

  • Ascertain and clarify the project’s objectives and the stakeholders.
  • Scope the Project to gather information from a client and various sources to scope the integrated project
  • Create a Work Breakdown structure (WBS) and then develop a Gantt Chart for the integrated project
  • Create an Invoice
  • Perform a Risks Analysis
  • Develop a Security Report
  • Produce a Report which will include a Project Tender and Security report
     

As part of this course you will also complete the following short online courses from the website Lynda.com:

  • Project Management Fundamentals, and
  • Writing Business Reports.
      

On completion of these short courses you will receive a certificate, a copy of which you will be required to submit. 
[You should retain a copy of the certificate for your Resume or CV.]

The Internet and YouTube videos will be used as a learning tool and a resource for students to seek and locate relevant information.

Learning activities may be modified during the semester to meet the needs of students in the current program.
 

Activities will include:

  • Classroom discussion
  • Classroom activities and Activity Tasks
  • Project Stages
  • Group activities
  • Group research
  • Case Studies
  • Internet research

The activities will be established in Stages for the Integrated Project throughout the semester.


Teaching Schedule

Week

Topic

Elements
1

Introduction

Introduction to Integrated Project – Airport

Basic project management concepts and terms

Integrated Project: Scoping Document released (Due Week 5)

1.1-1.2
2

Lynda.com - Project Management Fundamentals

Online Quiz 1 released (Due Week 3)

1.2-1.3

2.1-2.3

3.1-3.3

4.2-4.3

3

Introduction to MSProject

Assumptions and constraints

2.4
4

Scope

Stakeholders

1.1-1.2

2.1

3.1

5

Complete Integrated Project: Scoping Document

Meeting With Client

1.3

2.3

3.3

6

Understanding WBS

Integrated Project: Planing released (Due Week 8)

2.1 - 2.4

3.1

Creating a GANTT Chart2.1 - 2.4

Complete Integrated Project: Planning

Meeting With Client

 

 

Integrated Project: Budgeting and Requisitions released (Due Week 13)

Creating an Invoice

Acquiring Assets and logging Inventory

 

2.2-2.3

3.1

 
10  

Understand your own value

SLA

 4.1
11 Integrated Project: Budgeting and Requisitions 
12 

Lynda.com - Writing a Business Report

Online Quiz 2 released (Due Week 13) 

 

1.1-1.3

4.1, 4.3

13 

Structuring your report

Integrated Project: Final Tender released (Due Week 17)

Meeting With Client

1.1-1.2
14 Risks and Security

2.4

3.2

15 Recommendations 
16Integrated Project: Final Tender3.3
17 

Final Meeting/Presentation

Conclusion/Reflection

3.3

4.2 - 4.3 

18Re-submissions 


Learning Resources

Prescribed Texts


References


Other Resources

All relevant materials will be on Canvas or provided in class.

During the semester you will be required to complete two short courses on Lynda.com*:

  • Project Management Fundamentals, and
  • Writing Business reports

*  retain copies of the certificates for these courses for confirmation of completion and for your resume/CV.


Overview of Assessment

Students must pass each of the following assessment tasks to demonstrate competent. 

Assessment

Task 1

Online Quizzes

Task 2

Integrated Project


These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment  Mapping Matrix 

Element/

Performance Criteria Covered

Task 1

Task 2

1.1

x

x

1.2

x

x

1.3

x

x

2.1

x

x

2.2

x

x

2.3

x

x

2.4

 

x

3.1

x

x

3.2

x

x

3.3

x

x

3.4

 

x

4.1

x

x

4.2

x

x

4.3

x

x

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

 


Assessment Tasks

Assessment in this course is competency based assessment. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

The competency based Assessment will consist of a range of class activities and the completion of an Integrated Project where you will be a member of a team. The integrated tasks will be assessed within a cluster of courses as well as being assessed individually for this course.

The assessment will involve quizzes, individual and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

  1. Online quizzes
  2. Integrated Project

This assessment will involve a co-assessment of eight (8) courses, viz.:

ICTICT401   Determine and confirm client business requirements

ICTNWK404  Install, operate and troubleshoot a small enterprise branch network

ICTPMG401  Support small scale IT projects

ICTTEN513  Install, configure and test a local area network switch

ICTNWK403 Manage network and date integrity

ICTNWK406 Install, configure and test network security

ICTNWK401 Install and manage a Server

ICTNWK411 Deploy Software to a Networked Computer

You must be competent in all elements to successfully complete the course

Resubmissions

You will be allowed a resubmission attempt once per assessment only if it constitutes a reasonable attempt (see below).

For example, if you need to resubmit one of your assessments, you will not be entitled to any further resubmissions for that assessment. The mark you are granted for that resubmission will stand. You will still have the ability to resubmit other assessment tasks in the course

Please read all of the information handed carefully and ask lots of questions if you are unsure.

Reasonable Attempt

You must make a reasonable attempt on each submission to be granted a re-submission attempt.

What constitutes a reasonable attempt?

A reasonable attempt would be attempting to answer all of the questions asked of you to the best of your ability.

Leaving large sections of your work blank, or not submitting sections does not show your teacher you have enough of an understanding of the assessment to be deemed competent.

This indicates to your teacher that you didn’t seek out your teacher for help, or that you did not understand the work.

Please note, in the event you are eligible for a re-submission, a new due date will be provided to you. Please check your feedback carefully as missing this deadline will leave you with your original mark.

 

Deadlines

Deadlines are set when the course commences and may only be moved by the teacher if there is a reasonable reason to do so. This needs to also be agreed on by 70% of the class.

If work keeps getting pushed back, then it will make the back end of your semester too difficult to handle.

If you do not submit your work by the deadline without an approved extension from your teacher, you will lose your ability to gain a re-submission.

If your work is more than 48 hours late, then you will receive a mark of 0 for the assessment.

The only way to remove a 0 is to apply for special consideration. Only if the special consideration is approved, will the assessment be graded.

 


Assessment Matrix

 

Students must pass each of the following assessment tasks to demonstrate competent.

 

Assessment

Task 1

Online Quizzes

Task 2

Integrated Project


These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment  Mapping Matrix

 

Element/

Performance Criteria Covered

Task 1

Task 2

1.1

x

x

1.2

x

x

1.3

x

x

2.1

x

x

2.2

x

x

2.3

x

x

2.4

 

x

3.1

x

x

3.2

x

x

3.3

x

x

3.4

 

x

4.1

x

x

4.2

x

x

4.3

x

x

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

 

Other Information

Access to an internet connected computer outside of class times. Internet connected computers are available in the School of Vocational Health and Sciences labs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.
 

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

  • assignment writing, thesis writing and study skills advice 
  • maths and science developmental support and advice 
  • English language development 

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS)

:

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 


Special consideration: 

Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Extension of Time for submission of assessable work
A student may apply for an extension of up to 7 days from the original date. They must lodge the application form (available on the web: http://www1.rmit.edu.au/students/assessment/extension) at least the day before the due date. The application is lodged with the School Admin Office on Level 6, Building 51. Students requiring longer extensions must apply for Special consideration.Special consideration Policy (Late Submission)Students requiring longer extensions must apply for Special consideration. Form available online at: http://www1.rmit.edu.au/students/specialconsideration/online.
For missed assessments such as exams and tests, you (and your doctor, if you are ill) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (e.g. medical certificate) prior to, or within 48 hours of the scheduled time of the exam or test.

If you miss an assessment task due to unavoidable circumstances you need to follow the procedure of special consideration and apply within the allowed time frame.

If you have any questions about this assessment process, feel free to email me on:
geoff.moss@rmit.edu.au

Course Overview: Access Course Overview