Course Title: Manage rehabilitation or return to work programs

Part A: Course Overview

Program: C4379 Certificate IV in Work Health and Safety

Course Title: Manage rehabilitation or return to work programs

Portfolio: SEH Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Namrita Kaul

Course Contact Phone: +61 3 99254309

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to process and analyse workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs and their monitoring, review and evaluation.

It applies to individuals who manage claims and ensure that the organisation provides appropriate support for the worker.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBHRM509 Manage rehabilitation or return to work programs


1 Analyse claims

2 Establish rehabilitation/return to work program

3 Monitor/evaluate rehabilitation/ return to work program

Learning Outcomes

On completion of this course you will need to show evidence of the ability to:
• process and analyse workers compensation claims
• process and analyse sick leave claims
• establish, implement, monitor and review a rehabilitation needs and return to work program including
         • identifying breaches
         • liaising between the claimant, workers compensation authority, rehabilitation provider, doctor and workplace
         • determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation
• conduct a risk analysis of a return to work program and mitigate identified risks including
         • assessing the likelihood of a negative event preventing the program meeting its objectives and the likely consequences of such an event
         • action taken to reduce or eliminate identified risk
         • assess the strengths and weaknesses of the organisation’s approach to rehabilitation return to work programs
         • apply relevant legislation to return to work programs.

Overview of Assessment

You must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge.
Assessment in this course will involve the following activities

Task 1. Assignment. Analyse claims, Establish rehabilitation or return-to-work program
This task relates to Elements 1, 2 & 3

Task 2. Participation in Discussion Forum. Monitor/evaluate rehabilitation/ return to work program
This task relates to Elements  3

Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:
• documentation and resources normally used in the workplace
• case studies and, where possible, real situations
• workplace policies and procedures
• relevant legislation, regulations and codes of practice.