Course Title: Monitor and manage small business operations
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: BUSM7985C
Course Title: Monitor and manage small business operations
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4383 - Certificate IV in Massage Therapy
Course Contact: Joshua Davies
Course Contact Phone: +61 3 9925 4333
Course Contact Email: joshua.davies@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit describes the skills and knowledge required to implement a business plan and modify operations as required.
It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBSMB405 Monitor and manage small business operations |
Element: |
1. Develop operational strategies and procedures |
Performance Criteria: |
1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance |
Element: |
2. Implement operational strategies and procedures |
Performance Criteria: |
2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product or service and customer requirements |
Element: |
3. Monitor business performance |
Performance Criteria: |
3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action |
Element: |
4. Review business operations |
Performance Criteria: |
4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise |
Learning Outcomes
Details of Learning Activities
All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.
A combination of activities will support student’s learning in this course, such as:
• Face-to- face &/or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning
• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas
• Utilise and develop critical research and cognitive skills to find credible sources of health information
• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques
Teaching Schedule
RMIT Wk |
Date |
Class & Activities |
32 |
1st Aug |
Develop an action plan in accordance with business goals and objectives |
33 |
9th Aug |
WHS & environmental issues and how to minimise risk factors |
34 |
16th Aug |
Business quality system for business compliance & performance measures |
35 |
23rd Aug |
Develop innovation strategies utilization of existing, new or emerging technologies |
36 |
30th Aug |
Mid Semester Break |
37 |
6th Sep |
Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction |
38 |
13th Sep |
Stock control, expenditure/cost, wastage/shrinkage, risks to health and safety in accordance with a business plan |
39 |
20th Sep |
Maintain staffing requirements to maximize productivity |
40 |
27th Sep |
Carry out provision of goods/services in accordance with legal, ethical cultural and technical standards |
41 |
4th Oct |
Provide goods/services in accordance with time, cost and quality specification |
42 |
11th Oct |
Apply quality procedures to address product/service and customer requirements |
43 |
18th Oct |
Business plan |
44 |
25th Oct |
Review of business plan |
45 |
1st Nov |
Cup Day |
46 |
8th Nov |
Group presentations |
Learning Resources
Prescribed Texts
Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby. |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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test 1 |
1 |
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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test 1 |
1 |
test 1 |
1 |
test 1 |
1 |
Glover J.D., Sarma M.S., Overbye T.J.,"Power System Analysis and Design", 5th Edition, Thomson Publication 2010 |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby. |
|
test 1 |
1 |
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby. |
|
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby. |
|
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
|
test 1 |
1 |
test 1 |
1 |
test 1 |
1 |
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include: |
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Text 2 |
2 |
Text 2 |
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Text 2 |
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Text 2 |
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Text 2 |
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Text 2 |
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Text 2 |
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test 4 |
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test 4 |
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test 4 |
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test 4 |
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test 4 |
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test 4 |
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test 4 |
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test 4 |
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Text 10 |
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Text 10 |
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Text 10 |
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Text 10 |
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Text 10 |
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References
Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Further online learning materials are available and include: |
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Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company |
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Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company |
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Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company |
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Further online learning materials are available and include: |
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Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company |
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Further online learning materials are available and include: |
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Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins |
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Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins |
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Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins |
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Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins |
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Ref 3 |
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D.W. Hart, Power Electronics, McGraw-Hill, New Yourk, 2011. |
9780073380674 |
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ref 6 |
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ref 6 |
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ref 6 |
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Other Resources
Overview of Assessment
This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
Competency based training requires you to be in attendance in order for assessment to be undertaken.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
• you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
Or:
• you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
Assessment Tasks
The skills to be assessed within this unit replicate real work skills within the industry.
1. Business plan
2. Case Study - group presentation.
Assessment Matrix
The assessment mapping demonstrates alignment of assessment tasks with the relevant unit of competency and with the performance evidence, knowledge evidence and assessment conditions for each unit.
ASSESSMENT METHODS/TYPES OF EVIDENCE:
Interview/ Verbal Questioning |
Self-Reflections |
Assignment/ Project |
Case Study or Role Play |
Third Party Verification |
Workplace Performance |
Research or Report |
Portfolio of Evidence |
Written Tasks
|
Assessment Tasks
Business Plan: Due 18th October 2016
You will be required to research a business concept, develop goals, business strategy and present a viable business structure in the form of a business plan. Each section of the business plan must relate back to the business goals.
Group Presentation: Due 8th November 2016
Groups of students will be created by the teacher and each group member with be allocated a section of a business plan.
Each group must collect information and data from every other group member’s business plan and discuss the pros and cons to each business plan.
Once you have discussed the best structure to keep a business viable you will be required to take on feedback and create a business structure that everyone in the group is satisfied with.
Once you have completed this review and implementation process, you must present this to your peers.
Assessment Matrix
Course Overview: Access Course Overview