Course Title: Monitor and manage small business operations

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: BUSM7985C

Course Title: Monitor and manage small business operations

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4383 - Certificate IV in Massage Therapy

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB405 Monitor and manage small business operations

Element:

1. Develop operational strategies and procedures

Performance Criteria:

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop performance measures and operational targets to conform with the business plan

1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

Element:

2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan

2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity

2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements

2.6 Apply quality procedures to address product or service and customer requirements

Element:

3. Monitor business performance

Performance Criteria:

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives

3.2 Review systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Amend operational policies and procedures to incorporate corrective action

Element:

4. Review business operations

Performance Criteria:

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

4.2 Clearly record proposed changes to aid future planning and evaluation

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise


Learning Outcomes



Details of Learning Activities

 

All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.

A combination of activities will support student’s learning in this course, such as:

• Face-to- face &/or online lectures to cover theoretical and practical concepts for each topic in the course  

• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning

• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience 

• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics

• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas

• Utilise and develop critical research and cognitive skills to find credible sources of health information

• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts

• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform

• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques


Teaching Schedule

 

RMIT Wk

Date

Class & Activities

32

1st Aug

Develop an action plan in accordance with business goals and objectives

33

9th Aug

WHS & environmental issues and how to minimise risk factors

34

16th Aug

Business quality system for business compliance & performance measures

35

23rd Aug

Develop innovation strategies utilization of existing, new or emerging technologies

36

30th Aug

Mid Semester Break

37

6th Sep

Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction 

38

13th  Sep

Stock control, expenditure/cost, wastage/shrinkage, risks to health and safety in accordance with a business plan

39

20th Sep

Maintain staffing requirements to maximize productivity

40

27th Sep

Carry out provision of goods/services in accordance with legal, ethical cultural and technical standards

41

4th Oct

Provide goods/services in accordance with time, cost and quality specification

42

11th Oct

Apply quality procedures to address product/service and customer requirements

43

18th Oct

Business plan

44

25th Oct

Review of business plan

45

1st Nov

Cup Day

46

8th Nov

Group presentations


Learning Resources

Prescribed Texts

Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby.

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

test 1

1

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

test 1

1

test 1

1

test 1

1

Glover J.D., Sarma M.S., Overbye T.J.,"Power System Analysis and Design", 5th Edition, Thomson Publication 2010

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby.

test 1

1

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby.

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Rumack, C., Wilson, S., Charboneau, J., Johnson J-A. (2005) Diagnostic Ultrasound. Volume One. Third Edition. Mosby.

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

test 1

1

test 1

1

test 1

1

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub. The online learning materials listed under each topic include:
• Course outlines
• Lecture notes
• Reading materials
• Activities
 

Text 2

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References

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company

Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company

Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Callen, P.W. (2007) Ultrasonography in Obstetrics and Gynaecology 4th Edition WB Saunders Company

Further online learning materials are available and include:
• Articles of interest
• Class videos
• OHS videos
• Useful external links
• Learning Lab
 

Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins

Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins

Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins

Nyberg et al (2003) Diagnostic Imaging of Fetal Anomalies. Lippincott, Williams and Wilkins

Ref 3

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3

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3

Ref 3

3

Ref 3

3

Ref 3

3

Ref 3

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Ref 3

3

D.W. Hart, Power Electronics, McGraw-Hill, New Yourk, 2011.

9780073380674

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Other Resources


Overview of Assessment

This unit is part of an integrated program.
 You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
 Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
 You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
 Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
 
 Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
 Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
 All Assessment tasks should be performed or submitted by their due dates.
 If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
 Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
 You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
 Students must keep a copy of all submitted assessments including electronic copies.
 Harvard style is used for all referencing and for bibliography.
  RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
  If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
  Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
 This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment 
 

Credit transfer and RPL 
 Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy 
  
Assessment Tasks
 The skills to be assessed within this unit replicate real work skills within the industry.
 
 1. Business plan 
 
 2. Case Study - group presentation.
  
Assessment Matrix 
The assessment mapping demonstrates alignment of assessment tasks with the relevant unit of competency and with the performance evidence, knowledge evidence and assessment conditions for each unit.

ASSESSMENT METHODS/TYPES OF EVIDENCE:

 

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

 

NATIONAL UNIT CODE: BSBSMB405

NATIONAL UNIT NAME: Monitor and manage small business

RMIT CODE:

BUSM7985C

Elements

Performance Criteria

Related Assessment Tasks

Assessment Method/

Types of Evidence  

1.        

Develop operational strategies and procedures

1.1     

Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

Business plan

Research & written tasks

1.2     

Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

Business plan

Research & written tasks

 


Assessment Tasks

Business Plan: Due 18th October 2016

You will be required to research a business concept, develop goals, business strategy and present a viable business structure in the form of a business plan. Each section of the business plan must relate back to the business goals.

Group Presentation: Due 8th November 2016

Groups of students will be created by the teacher and each group member with be allocated a section of a business plan.

Each group must collect information and data from every other group member’s business plan and discuss the pros and cons to each business plan.

Once you have discussed the best structure to keep a business viable you will be required to take on feedback and create a business structure that everyone in the group is satisfied with.

Once you have completed this review and implementation process, you must present this to your peers.  

 


Assessment Matrix

 

NATIONAL UNIT CODE: BSBSMB405

NATIONAL UNIT NAME: Monitor and manage small business

RMIT CODE:

BUSM7985C

Elements

Performance Criteria

Related Assessment Tasks

Assessment Method/

Types of Evidence  

  1.  

Develop operational strategies and procedures

1.1     

Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

Business plan

Research & written tasks

1.2     

Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

Business plan

Research & written tasks

1.3     

Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

Business plan

Research & written tasks

1.4

Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

Business plan

Research & written tasks

1.5

Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

Business plan

Research & written tasks

  1.  

Implement operational strategies and procedures

2.1

Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction

Business plan

Research & written tasks

2.2

Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan

Business plan

Research & written tasks

2.3

Maintain staffing requirements, where applicable, within budget, to maximise productivity   

Business plan

Research & written tasks

2.4

Carry out provision of goods/services in accordance with established legal, ethical cultural and technical standards

Business plan

Research & written tasks

2.5

Provide goods/services in accordance with time, cost and quality specifications, and customer requirements

Business plan

Research & written tasks

2.6

Apply quality procedures to address product/service and customer requirements

Business plan

Research & written tasks

  1.  

Monitor business performance

3.1

Regularly monitor/review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives  

Case study

Case study & written task

3.2

Review systems and structures, with a view to more effectively supporting business performance

Case study

Case study & written task

3.3

Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

Case study

Case study & written task

3.4

Amend operational policies and procedures to incorporate corrective action

Case study

Case study & written task

  1.  

Review business operations

4.1

Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

Case study

Case study & written task

4.2

Clearly record proposed changes to aid future planning and evaluation

Case study

Case study & written task

4.3

Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Case study

Case study & written task

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership–Small and Micro Business field of work and include access to:

  • office equipment and resources
  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation
  • case studies and, where possible, real situations
  • interaction with others

Business plan & case study

Business plan & case study

Performance Evidence  

  • Develop strategies and procedures to successfully manage  business operations, including:
  • Developing an action plan
  • Identifying risk management procedures
  • Developing quality system
  • Implementing performance measures
  • Utilising technologies to optimize business performance
  • Implement and monitor strategies and procedures developed, including:
  • Analyzing and correcting business problems
  • Reviewing and adjusting the business plan
  • Record and research business improvements
  • Make appropriate adjustments to business operations as required.

Business plan & case study

Business plan & case study

KnowledgeEvidence

  • To complete the unit requirements safely and effectively, the individual must:
  • Explain methods for implementing operation and revenue control systems
  • Summarise methods for monitoring performance and implementing improvements
  • Outline work health and safety (WHS) responsibilities and procedures for managing hazards
  • Identify relevant principles of risk management, including risk assessment
  • Clarify quality system principles and methods
  • Explain relevant performance measures
  • Outline systems to manage staff, stock, expenditure, services and customer service
  • Identify technical or specialist skills relevant to business operations

Business plan & case study

Business plan & case study

Foundation Skills

 

 

Core Skills from the Australian Core Skills Framework (ACSF)

  • Reading

Business plan

Business plan

  • Writing

Business plan & case study

Business plan & case study

  • Oral Communication

Case study

Case study

  • Numeracy

Business plan

Business plan

  • Learning

Business plan & case study

Business plan & case study

Employability Skills from the Core Skills for Work Framework (CFW)

 

 

  1. Navigate the world of work

1a. Manage career and work life

Business plan & case study

Business plan & case study

1b. Work with roles, rights and protocols

Business plan & case study

Business plan & case study

  1. Interact with others

2a. Communicate for work

Business plan & case study

Business plan & case study

2b. Connect and work with  others

Case study

Case study

2c. Recognise and utilize diverse perspectives

Case study

Case study

  1. Get the work done

3a. Plan and organise

Business plan & case study

Business plan & case study

3b. Make decisions

Business plan & case study

Business plan & case study

3c. Identify and solve problems

Business plan & case study

Business plan & case study

3d. Create and innovate

Business plan & case study

Business plan & case study

3e. Work in a digital world

Business plan

Business plan

Course Overview: Access Course Overview